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Call Center for Break-Down Service and Travel Assistance of the Spanish Automobile Club RACC Relies on Workforce Management by InVision Software
Madrid (Spain)/ Ratingen (Germany) - 10th December 2008 - The RACC, a spanish automobile club with more than 1,100,000 members, is going to implement the workforce management (WFM) solution of InVision Software for the scheduling of its employees working at the call center ‘Central Alarm’. This software will contribute to the efficiency, productivity and service level of RACC´s "Central Alarm". At the call center, all calls concerning break-down service and travel assistance are processed. The new software solution enables an automated and efficient planning of the workload resp. the requirements and the corresponding staff resources.
The RACC has decided in favor of InVision Software as the provider of its workforce management (WFM) solutions. The workforce management solution InVision Enterprise WFM, is already deployed by other automobile clubs, e.g. the German ADAC, having more than 16 million club members, and the British automobile club RAC with more than 6 million members. "After the ADAC in Germany, the British automobile club RAC has experienced noteworthy operational performance increase and cost savings using our solution. We do also expect that RACC in Spain will achieve positive results in the short term due to the high performance and efficiency of our system", says Peter Bollenbeck, CEO of InVision Software.
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