Main Header logo  
Search:
Username: 
Password: 
Become a Member 
Home 
Contact Us 
Ask An Expert 
Agent Zone Benchmarking Customer Relations Management Human Resources Outsourcing Performance Quality Technology Telecommunications Training Workforce Management


 
Industry Awards

Industry Certification

For Your Center

Conferences & Events

Editorial Features

Forums

Tools & Utilities


 
Confirmit Announces Creation of ‘Confirmit Flex’ to Extend Platform Functions

Oslo, Norway and New York, NY - November 17, 2009 - Confirmit, the global vendor of software for Customer Feedback, Employee Feedback and Market Research, has announced the creation of Confirmit Flex, a new framework that will enable Confirmit, its customers and partners to quickly create new applications for the platform. The framework opens up the Confirmit platform to new developments that take advantage of the latest data collection methods, design technologies and reporting requirements.

Pat Molloy, Chief Strategy Officer at Confirmit explains: "Confirmit Flex is a huge new step for the platform. Our standard development cycle ensures the consistently high performance, security and scalability of the platform, but until now didn’t allow for the speed of change that customers sometimes demand. With Confirmit Flex, we’ve created a way of building fast, agile ‘speedboats’ to run alongside the ‘super tanker’ that is the Confirmit platform."



Confirmit Flex has two applications running in beta testing, with many Confirmit customers taking advantage of the opportunity to get involved.

  • iPhone Surveys: With an increasing number of people using iPhones to access the Web, researchers need to ensure that their surveys provide the same rich user experience in this environment as they do on a PC. When a survey is opened on an iPhone, the application automatically renders the survey into a format which takes advantage of the unique iPhone interface. This produces an excellent user experience, improving response rates and greater survey reach.
  • GeoIocation: This application automatically pinpoints the location of survey respondents through their IP address. Users can choose to reject respondents who are outside their key geographies or can flag them for later review. For enhanced clarity, Google Map and Google Earth interfaces provide visualization of respondents’ locations. Researchers can use the application to reduce survey fraud, providing more accurate results from Market Research activities.

Molloy adds "The applications we have running now are great examples of what can be achieved in an incredibly short development time. As we develop Confirmit Flex, Confirmit’s customers and partners will be able to build their own applications, without requiring input from Confirmit’s R&D team. They can test, improve and manage them without compromising the core technology in any way. It really does make Confirmit the most flexible market research platform on the market."


About Confirmit:
Confirmit is a global provider of software for customer and employee feedback, as well as Market Research (MR). The company has more than 200 employees. Global 5000 companies and Market Research agencies use Confirmit’s wide range of software products for feedback/data collection, panel management, data processing, analysis, and reporting.


Date Published: Tuesday, November 17, 2009
Printer Friendly Version  Printer friendly version
 Recommend to a friend
 Bookmark & Share




ContactCenterWorld.com Forums

Quality
Your place to post comments, queries and anything else you want to share about Quality.

View All Forums
Start a New Topic
  Topic Latest Post    
Improving the Image of Contact Centers Thu, Feb, 18 2010 1:35 AM EST
Mistakes Made Wed, Dec, 23 2009 9:03 AM EST
Improving for 2010 Thu, Dec, 17 2009 10:49 AM EST
Quality Tue, Dec, 8 2009 1:47 PM EST













LATEST MEMBERS

Over 119,968 Members in the contact center, help desk, CRM industry
View members' directory


















-Back To Top-

| Request Information from CRM & Contact Center Suppliers | About ContactCenterWorld |
| Advertise CRM & Contact Center Solutions | Link to this site |
| Submit CRM and Contact Center Content | Contact Us | Privacy Policy |
| Recommend this site to other CRM & Contact Center Professionals | Disclaimer |

©ContactCenterWorld.com 1999-2010
The Global Support Organization For Contact Center Professionals & the place for information on:
Call Recording, Click To Call, Computer Telephony Integration (CTI), Contact Center & Customer Service Associations, Contact Center & Help Desk Certification, Contact Center Analytics, Contact Center Automation, Contact Center Compliance, Contact Center Consultancy, Contact Center Design, Contact Center Furniture, Contact Center Location, Contact Center Management, Contact Center Message Boards, Contact Center Software, Contact Center Trends, Contact Management, Cost per Call