Thunder Bay, Ontario, Canada – February 27th, 2003: ContactCenterWorld.com (WWW.CONTACTCENTERWORLD.COM), the world's #1 online global resource for the Contact Center industry, is proud to announce the winners for the 1st Annual Members' Choice Awards held exclusively on the website. The virtual presentation, hosted by Editor-in-chief Raj Wadhwani, highlighted the winners - the best companies, solutions and software for call and contact centers today as voted for by their customers.
Awards were given out in 20 different categories and over 1200 members and customers of the 65 companies who entered around the world took part.
In announcing the winners, Raj Wadhwani added " these awards are designed to recognize true leadership and customer focus. The quality of feedback from voters was staggering and each one of the winners deserves the credit and recognition they will get as a winner. We are proud to have presented these unique awards and know that next years competition will be even fiercer!
How the awards were presented
Each entrant could choose between entering a local (national) award, regional (EMEA, APAC, Americas) and Global award. Votes from those respected areas were counted and an overall score determined from all votes per entrant. The winners were chosen based on the total overall votes .
The winners of the 2003 ContactCenterWorld.com Member's Choice Awards are:
For Best ACD/Switch Award
Best in the US - Symposium Call Center from Nortel Networks
Best in EMEA (Europe, Middle East & Africa) - Symposium Call Center from Nortel Networks
Best in Americas (Nth & Sth) - Aspect Call Center from Aspect Communications
Best Global – Rockwell FirstPoint Contact
For Best After Sales Support Award
Best Global - FirstPoint Solution Services from Rockwell FirstPoint Contact
For Best Consultancy Award
Best in the UK - CC Associates
Best in the US – ICMI
Best Global - Oetting & Co.
For Best CRM Solution Award
Best in the US – Edify 8.0 from Edify Corporation
Best Global – Clientele CRM from Epicor Software Corporation
For Best Headsets Award
Best in the US - Plantronics
Best in the EMEA – Plantronics
Best In APAC – Plantronics
Best in Americas – Plantronics
Best Global - Plantronics
For Best Help Desk Solution
Best in the UK – SupportSoft's Resolution Suite By SupportSoft Inc
For Best Industry Conference
Best in the US – ATA Annual Convention & Exhibition 2002 from the American Teleservices Association
For Best Industry Print Publication
Best in the US - Call Center Magazine from CMP
Best Global - Call Center Management Review from ICMI
For Best Industry Solution
Best in US - TeleBlock from Call Compliance
Best Global - FirstPoint Enterprise 2002 from Rockwell FirstPoint Contact
For Best Industry Tradeshow
Best in the US – ATA Annual Convention & Exhibition 2002 from the American Teleservices Association
For Best Knowledge Management Solution
Best in Americas - eService Suite from ServiceWare Technologies
For Best Multi-Media Solution
Best in Americas - Apropos V5 from Apropos
Best Global - CIC Customer Interaction Center from Interactive Intelligence Inc.
For Best New Product
Best in US - Symposium Call Center Web Client from Nortel Networks
Best in Americas - Symposium Call Center Web Client from Nortel Networks
Best in EMEA - Symposium Call Center Web Client from Nortel Networks
Best Global - FirstPoint Business Edition from Rockwell FirstPoint Contact
For Best Outbound Solution
Best in US - DialVision from Moonfire Corporation
For Best Outsourcing Service
Best in US - Virtual Agent Services
For Best Recording/Quality Monitoring Solution
Best in US - Click2Coach from Envision Telephony, Inc
Best Global - Verint Systems
For Best Self Service Solution
Best Global - KnowledgeBase.net from KnowledgeBase Solutions
For Best Speech Recognition Solution
Best in US - Speech Technology Portfolio from Nortel Networks
Best in Americas - Speech Technology Portfolio from Nortel Networks
Best in EMEA - Speech Technology Portfolio from Nortel Networks
Best Global - SpeechWorks' Open Speech Recognizer from SpeechWorks
For Best Training Company
Best in US – ICMI
Best in Americas – The Call Center School
Best Global - ICMI
For Best Workforce Management Solution
Best in US - TotalView from IEX Corporation
Best in Americas - TotalView from IEX Corporation
Best global - TotalView from IEX Corporation
ContactCenterWorld.com would like to say congratulations to all the winners, and look forward to seeing more companies in the 2004 Members' Choice Awards next February which are now open for companies to enter at ContactCenterWorld.com/awards.asp
About The Members' Choice Awards
Launched in the summer of 2002, the Members' Choice Awards are the industry's first and only independent awards program where users vote for their favorite solution providers on a national, regional and global basis. There are no judges and no panels. Each award is based on the quality of all votes received.
For more information contact Raj Wadhwani, Founder & Editor-In-Chief
ContactCenterWorld.com
Phone: 1-807-624-2080 x 2224
Fax: 1-807-624-2088
Email: rajw@contactcenterworld.com
About ContactCenterWorld.com:
ContactCenterWorld.com (www.ContactCenterWorld.com), the conference, research and on-line magazine for the contact center industry is a resource for contact center professionals around the world. Through a unique blend of high value editorials and carefully placed advertising, clients around the world benefit from substantial exposure and quality leads. We currently have over 116,000 corporate members of which 40% are at a senior executive level within Contact Centers globally. The quality content on the site is what draws 7,500 unique users every day.
-small-logo.jpg){kind=logo}
