United States - November 12, 2008 - Convergys Corporation (NYSE: CVG), a global provider in relationship management, announced today Intervoice [R] Voice Portal 6.0 (IVP 6) and the introduction of its application creation environment - Interaction Composer. With IVP 6, clients can now create personalized speech solutions, leveraging a set of rules and policies that can be constructed by integrating with the Convergys Dynamic Decisioning Solution.
For the past eight years, the number of
mobile phone subscribers has grown globally at an average rate of 24 percent year over year*. "For enterprises competing for market share and looking to improve
customer satisfaction ratings, having the ability to use multimodal applications to enable self-service for
mobile device users will be a differentiator," said Daniel Hong, Lead Analyst, Datamonitor. "When looking at the evolution of phone-based self-service technologies, it began with touch-tone, progressed to include speech, and now the next phrase: multimodal enablement. This next stage in the evolution of phone-based self-service includes personalization and takes into account the proliferation of mobile devices."
The Intervoice Voice Portal platform has a standard-based web-inspired architecture including server-side (SCXML engine) and client-side (voice and call control browsers) components, that can be deployed on a single server or in a distributed configuration. Enterprises will have more choices to meet the growing demand for adding speech to existing applications, for developing new speech-enabled applications, and for adding voice or multi-factor authentication solutions.
Intervoice, now part of Convergys, partners with companies to strengthen their relationships with customers and employees. The portfolio of software and professional services enables voice portal, IP contact center, hosted and mobile messaging, and self-service applications that empower millions of people every day.
*United Nations Telecommunication Summit, September 2008.
About Convergys Corporation:
Convergys is a global company focused on relationship management. They deliver a broad range of customer and HR solutions, backed by technology, business analytics and consulting services that help create valuable relationships between clients, their customers and their employees. Convergys is focused on helping their clients make smarter decisions about enhancing their relationships with customers and employees to improve business performance.
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