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Corsidian To Offer Unified Solution From Aspect Software In Latin America Mexico City, Mexico - May 13, 2008 - Aspect Software, Inc., a global company focused on Unified Communications for the Contact Center, announced that Corsidian, its regional partner and a contact center technology provider, is offering the latest version of Aspect Unified IP, an all-in-one, IT-ready contact center solution, in the Latin America region. This software was specifically created to unify multiple contact center capabilities in a single software platform and allow clients to use additional functionality as needed.  Leveraging its experience in the contact center space and the technology industry, Corsidian will support the Aspect Software unified approach by offering Aspect Unified IP in the Latin American and Caribbean regions. The company is focused on assisting contact centers in technology selection and implementation and understands companies’ needs for reliable contact center solutions. "Corsidian has been very successful to date selling Aspect solutions to some of the largest banking and telecom institutions in Latin America," said Paul Bullett, vice president, Caribbean and Latin America region, Aspect Software. "Aspect and Corsidian believe that by offering an all-in-one, unified solution, we will help these companies further reduce the complexity of managing the contact center, speed investment returns, and improve the experience these companies deliver to customers." Aspect Unified IP is a session initiation protocol (SIP)-based voice over IP (VoIP) product that unites full-featured automatic call distribution (ACD), predictive dialing, voice portal, Internet contact, workflow management, multichannel recording and quality management applications in a single software platform, giving business and IT optimal choice and control.
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