Duo Software launches the latest version of its all new Agent Console
Sri Lanka - 2 July, 2009 - Duo Software recently launched its all new powerful and user friendly Agent Console version 5.0 which is geared to empower contact center agents to provide better customer service than ever before. The Agent Console which is a key component of the unified contact center solution – DuoContact has now evolved into a comprehensive customer contact management center for the agent.
The new agent console enables all channels of contacts such as voice, Email, SMS, fax, voice mail, web chat and snail mail to be handled from within the same interface. This ensures that agents are empowered to handle multiple types of contacts in an extremely flexible and efficient manner.
DuoContact’s agent console now also provides agents with the facility of answering calls via a SIP phone or an extension on the PABX. This enables contact centers to utilise their existing infrastructure, while providing flexibility to the agent to use the required device to answer calls.
Agents can access all components and systems required to work at the contact center via the agent interface using the easy to use external application plugin capability of DuoContact’s latest version of the Agent Console. Contact Centers can hence ensure that agents can carry out their duties efficiently by accessing all required applications on a single interface.
Mr. Sanjeevan Jeevaratnam Chief Operating Officer of Duo Software stated "With our continued efforts to enhance the efficiency and morale of agents, the new agent console will further empower delivery of superior customer experience. The Contact Center agent is provided with the capability of being extremely efficient while ensuring flexibility and control for the contact center. Organisations will now be able to make their contact centers providers of top notch service while reducing cost and enabling maximum returns on both new and existing investments."
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