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Envision Business Intelligence Captures Third Prestigious Industry Award
Envision Telephony, Inc., a provider of business solutions for the contact center and the enterprise, today announced that Customer Interaction Solutions magazine named the Envision™ Performance Suite 8.3 with Envision™ Business Intelligence as a 2004 Product of the Year Award recipient. The Envision Performance Suite 8.3 with Envision Business Intelligence mines content and critical information contained in customer recordings. This analysis uncovers information regarding customer transactions, preferences, enterprise process weaknesses and direct feedback from the customer about doing business with the enterprise and their overall experience. The resulting intelligence is delivered in real-time directly to management desktops via the Envision™ Business Intelligence Portal. Enterprise users can personalize the Envision™ Business Intelligence Portal to deliver customized information based on what is important to them. "In just three months since introducing Envision Business Intelligence it has been recognized as one of the best products of the year by three separate organizations," said Rodney Kuhn, Envision CEO. "We are thrilled that the industry recognizes that Envision's solutions are breaking down the silos between the enterprise and the call centers to help everyone in the organization deliver a superior customer experience. We are honored to be a recipient of the Product of the Year award by Customer Interaction Solutions magazine." Envision Telephony, Inc. is a provider of software and services that improves performance from the contact center to the enterprise. The company’s flexible, integrated solutions enable Global 2000 customers to consistently deliver legendary customer service by improving agent effectiveness and contact center and enterprise performance.
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