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Newbury, 6 August 2007: Exony’s Virtualized Interaction Manager (VIM) application has been selected by HP (Hewlett-Packard) to deliver business efficiency improvements to organisations’ contact centre operations. The initial focus will be on the financial services sector in Europe.
 Exony estimates that managers in the UK’s 5,000 contact centres are facing information overload, forced to wade through more than 2.3 million reports every day – an average of 450 per contact centre. Teaming up with HP, the company aims to help financial services organisations further improve their customer service and contact centre efficiency, turning contact centre operations from cost centres to profit centres “Contact centres are an essential part of financial services businesses, and they are often the front line with customers. It’s where customers are won, lost and retained,” said Phil Sweetland, Vice President of Sales for Exony. “The pressure of ensuring agility, quality and performance in the contact centre has traditionally proved costly to maintain and difficult to manage for many organisations. Nowhere is this truer than in financial services, where efficiency and customer service are critical to business success.” Michael Garrett, Financial Services Industry Practice Lead, UK & Ireland for HP said: “The complexity of managing contact centres can be resolved by working with the right technology and the right partners. By offering Exony Virtualized Interaction Manager 6 we believe we are able to provide financial services customers with a unique product for measuring and managing their contact centre operations. This in turn empowers them to meet their business, customer service and financial goals.”
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