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FOX IT UNVEILS INDUSTRY ON DEMAND ITIL 3 COMPLIANT SERVICE MANAGEMENT
With the latest ITIL refresh coming soon, the IT service industry in the middle of its biggest evolution. ITIL 3 is driving changes across the industry but no more so in the IT Service management space. Significant delivery, license and software maintenance fees are draining budgets and as businesses look to increase customer satisfaction and efficiency, the traditional enterprise IT service technology is fast losing its currency. Fox IT, a market provider in service management, is transforming the IT service industry with the UK launch of Service-now.com – the industry’s only ITIL 3 compliant On Demand IT service management solution. 
Service-now.com is a radical step in the delivery of a user-friendly IT service. Self-upgrading, customisable and complete with self-help tools and service catalogue, built-in reporting, analytics and a broad range of ITIL 3 modules which deliver IT service for IT departments and end users alike, Service-now.com represents a key milestone in IT service delivery. Accessed through a web browser, the solution has been developed to deliver a competitive advantage over traditional tiered enterprise systems and to integrate seamlessly with existing legacy applications. “Traditional Enterprise IT service management vendors have enjoyed a monopoly on the industry for far too long,” said Paul Speers, Sales & Marketing Director at Fox IT. “End users are paying extortionate amounts of money for “bloated” over complicated applications they don’t need, and while most IT managers would love to slash costs while increasing efficiency and customer satisfaction, they just don’t know how to. Service-now.com solves this problem by delivering Enterprise-class functionality IT service professionals expect, but in a far more cost effective, flexible and dynamic way. With the industry’s only service catalogue proposition, that allows end users to self-order IT services, Service-now.com looks set to transform the way the industry views IT service.” Rather than locking users into risky, lengthy and costly contracts, which can be in excess of £800K for five years in some cases (once you consider hardware, software, implementation and maintenance costs), with Service-now.com.com you only pay for what you use. Instead of imposing high project costs through high initial investment in upfront license fees and project services, the Fox IT offering is priced on a pay-as-you-go basis that significantly lowers costs for the customer. This allows organisations to purchase only what they need to satisfy user needs, therefore reducing overall expenditure significantly. Built on a configuration management database and based on the industry standard best practices of the new ITIL 3 standard, Service-now.com provides integrated processes for incident, problem, change, release, configuration, asset management, employee self-service, knowledge management, service catalogue, SLA, reporting and business analytics. As an On Demand service, IT professionals can focus on implementing and refining the business processes required to support their customers as opposed to planning, installing, implementing and maintaining complicated legacy systems.
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