Main Header logo  
Search:
Username: 
Password: 
Become a Member 
Home 
Contact Us 
Ask An Expert 
Agent Zone Benchmarking Customer Relations Management Human Resources Outsourcing Performance Quality Technology Telecommunications Training Workforce Management

Industry Awards

Industry Certification

For Your Center

Conferences & Events
Top Performers

Other Industry Events

Editorial Features

Tools & Utilities


FEATURED SUPPLIERS
on ContactCenterWorld.com this week:
 
Info-Vision
 
OPEX Hosting
 
Limra International
 
Global Benchmarking Study of Top Performers
 
CosmoCom
 
CallCopy Inc.
 
Teleopti
 
Pipkins Inc.
 
NICE Systems
 
SAP Business Communications Management
 
Click on the company name for more details!




GSS Says Oracle's Cloud Computing Move Needs To Be Viewed With Caution

Worthing, UK - October 1, 2008 - Global Secure Systems (GSS), a security consultancy, says that Oracle's decision - announced at its World Forum last week - to license its technology for use in cloud computing environments, shows that the future of corporate IT is changing.

Top Ranking Performers Conference 2009"Oracle's decision to license its 11g database, its middleware and management tools, starting with the Amazon's Elastic Compute Cloud (EC2), is an indicator of how quickly corporate IT is changing," said David Hobson, GSS' managing director.

"What we are noticing is that our customers are starting to ask how their corporate data can be cloud-enabled and, of course, whilst the process seems simple enough, there are a significant number of security and IT considerations to plan ahead for," he added.

According to Hobson, the consequences of porting the company database and other information to a service like Amazon's EC2 needs to be carefully planned at all levels, not least because of the security considerations.

Cloud computing, he said, raises a number of security issues for any organisations that implements it. "For example, who and where is data being held? The Data Protection Act is pretty clear that you cannot just export data without appropriate controls," he said, adding that he was at an event last week where the FSA presented on the issue of data security.

"In the FSA's opinion, data security is now the biggest financial crime risk. They estimate the cost to UK business to have been around the £1.7 billion mark last year," he explained.

Hobson went on to say that there is also the issue of corporate governance guidelines laid down by the Data Protection Act, The Companies Act 2006 and - if firms do business with US corporates - the Sarbanes Oxley Act.

"You can't simply sign the company up to a cloud computing environment and not consider all these points. Policy decisions and security issues need to be carefully considered - even down to discussing the move to cloud computing with your professional indemnity insurer – as unless you can prove you have taken the required planning and security steps, your business insurance policy may be invalid if a data breach occurs," he noted.

Against this backdrop, Hobson advises severe caution on the cloud computing front, at least until a company has carried out a full risk analysis on the technology, and implemented a cloud-enabled IT security framework.

"Having said this, it's clear that cloud computing is where the future of corporate data access and computing lies, so companies need to start making the necessary planning now, in order to cope with what will be a sea change in their IT security needs," he said.


Date and Time Posted: Wednesday, October 01, 2008 11:24 AM

Printer Friendly Version Printer friendly version

LATEST MEMBERS

Over 116263Members in the contact center, help desk, CRM industry
View members' directory








-Back To Top-

| Request Information from CRM & Contact Center Suppliers | About ContactCenterWorld |
| Advertise CRM & Contact Center Solutions | Link to this site |
| Submit CRM and Contact Center Content | Contact Us | Privacy Policy |
| Recommend this site to other CRM & Contact Center Professionals | Disclaimer |

©ContactCenterWorld.com 1999-2009
The Global Support Organization For Contact Center Professionals & the place for information on:
Address Management, Assessment Solutions, Attrition, Behavioral Analytics, Best Practice, Billing, Business Process Outsourcing (BPO), Call & Contact Center Brokerage, Call Center Training, Call Center Wallboards, Call Recording, Click To Call, Computer Telephony Integration (CTI), Contact Center & Customer Service Associations, Contact Center & Help Desk Certification, Contact Center Analytics, Contact Center Automation, Contact Center Compliance