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Genesys Launches New VoiceXML Sandbox For Contact Centres
WOKINGHAM, May 11, 2007 - Genesys Telecommunications Laboratories, an Alcatel-Lucent company (Euronext Paris and NYSE: ALU), today launched a new VoiceXML Sandbox for contact centres. The Sandbox enables organisations to easily implement voice self-service applications into their inbound operations without the technical risks or financial burdens previously associated with deploying speech technology. IT and telecommunication departments will be able to develop and test VoiceXML-based speech protocols on a single machine, with the option to integrate data from existing enterprise web applications - significantly decreasing cost to the enterprise.  "Many enterprises struggle to get onto the first step of the self-service ladder - often because of the seemingly vast financial and technical obst acles of implementing a new voice application," commented Stuart Mackie, Business Development Director at Genesys. "The new Sandbox is perfect for IT and telecommunication departments that want to start exploring the benefits of voice self-service in their inbound operation. It provides a straight-forward way to develop and test sophisticated VoiceXML-based speech applications without having to connect to a telephone switch. Once self-service protocols are installed, they can then be used throughout the enterprise to process hundreds of inbound calls a day." "The new VoiceXML Sandbox represents the strong and growing relationship between IBM and Genesys in developing speech technology solutions for the contact centre," added Brian Garr, program director for enterprise speech, IBM. "This product will enable our partners to easily implement voice self-service applications into their inbound call processes, without having to spend a large amount of money on different devices. The package that Genesys is offering allows organisations to benefit from the collective expertise of both companies." The VoiceXML Sandbox package includes: four ports Genesys VXML Platform (VoIP or PSTN), four ports IBM Websphere Voice Server (WVS), five days training for one participant (GVO, 1day and GSD, four days), two days Genesys Professional Services, one year technical support (8hrx5d), and VoIP SIP Telephony Server and SIP Softphones. Genesys, an Alcatel-Lucent company, is a company that focuses 100 per cent on software to manage customer interactions over the phone, Web and in e-mail. The Genesys software suite connects customers with resources - self-service or assisted-service - to fulfill customer requests and to optimise customer care goals. Genesys software directs more than 100 million customer interactions every day for 4,000 companies and government agencies in 80 countries.
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