H-Care And Loquendo Change The Face Of Online Customer Care
Italy - July 3, 2008 - Loquendo, a provider of speech technology, and H-Care, a provider in developing multi-channel platforms for self-service and customer care, have revolutionized the customer's online experience with a range of customer care solutions for diverse sectors right across the globe.
H-Care's Human Digital Assistants (HDAs) are avatars that speak thanks to Loquendo TTS. HDAs have found success in a variety of sectors.
Now HDAs can also help customers navigate the websites of TIM Brazil and Lottomatica. Visitors to TIM Brazil can check their bills and make payments online with the help of Tim Brazil's virtual guide - who simplifies yet at the same time enriches the customer online experience, and who can also be found in the kiosks of TIM Brazil flagship stores all over the country. Lottomatica's online assistant, Vicky, helps visitors to find their way around Lottomatica - where they can see all the latest results and place bets online. Winners receive a real-time, personalised MMS featuring the animated face of Vicky with the voice of Loquendo TTS.
With the MMS Campaign Management solution, customers receive a short video message featuring one of H-Care's HDAs. MMS Campaign Management is ideal for: marketing campaigns, mobile newscasts, prize winner notification, reminders to pay bills or renew insurance policies, etc., the list of applications is endless.
The MMS Campaign Management solution is also ideal for multimedia kiosks, which focus the customer's attention on targeted products and information: the HDA avatar is wired to a sensor and camera which identify any new customers in the vicinity of the kiosk, after which the terminal directs audio-visual stimuli towards them, enticing them to come closer. Those who respond will discover that the HDA has transformed the kiosk into a truly interactive experience, displaying targeted information or current promotions, inviting customers to use the terminal and guiding them through its contents. The kiosk is easily adapted to different applications and diverse environments such as department stores, wholesale and retail shops, and banks.
H-Care's Human Digital Assistants feature the expressive voices of Loquendo TTS in all major languages, and help clients to navigate websites or check their bills online, guide them through payment procedures, promotional offers, or help them choose the product that best fits their requirements.
HDAs have been developed by H-Care using their breakthrough animation technology, which enables eyes and face to move in a truly realistic way and fully synched-in with the voice, alongside the Loquendo TTS, which gives unparalleled fluency and an impressive emotional range.
"H-Care has integrated Loquendo TTS to create customer care solutions that are informative, expressive and fun to use," says Saverio Ricchiuto, Loquendo Area Sales Manager for Italy. "Now visitors to a huge number of websites in all sectors are navigating their way around with ease thanks to the groundbreaking partnership between H-Care and Loquendo."
"The ability to have HDAs integrated with the relevant corporate information sources - such as CRM, Billing, CMS – allows the creation of truly personalized interactions between the avatar and the targeted customer", says Umberto Basso, H-care Founder and CEO. "HDAs are unique in the space of Virtual Assisted Services being able to offer personalized and human-like experiences through every contact channel."
Loquendo is a speech technology company with products for more than thirty years, offers a comprehensive, multi-lingual set of speech products, which enable companies to deliver information by phone with simple voice commands.
Date and Time Posted: Thursday, July 03, 2008 8:40 AM
