This new award recognizes the individuals, teams and contact centers that were highly rated by the judges, however they just missed the final 3 shortlist who will present at the 2nd Annual Contact Center World Awards & Conferences in the regional heats taking place in Orlando, Florida.

Each of the Highly Commended award winners will be recognized at the 2–day conference and will receive certificates to showcase their fantastic achievement. They will also be recognized at the gala awards dinner at the respective events.

The list of Highly Commended Award Winners for the 2nd Annual Contact Center World Awards & Conference Americas are:

Best Contact Center
• Monster (USA)
• RDI Marketing Services (USA)
• Sitel – Limestone, Maine (USA)
• Levolor Kirsch (USA)
• Contact America (USA)
• Sage Software – Lawrenceville, Georgia (USA)
• Humana Military Healthcare Services (USA)
• Influent Inc. (USA)
• Vertrue, adaptive marketing LLC (USA)
• CompuCom (USA)
• TeleTech Hampton, VA (USA)
• NuComm International (Canada)

Best Agent
• Jennifer Truong - Hewlett Packard (USA)
• Cross Country Automotive Services (USA)
• Tracy Allen - American Heart Association (USA)
• Peggy Riston - Global Payments Inc. (USA)
• Susan MacDonald - Virtual-Agent Services (USA)
• Randy Russell - Cross Country Automotive Services (USA)

Best Contact Center Leader
• Brent Cogswell - American Power Conversions (USA)
• Armando Viegas - Cara Operations Ltd (Canada)
• Susan Brown - Levolor Kirsch (USA)
• Charles Cavolina - Cross Country Automotive Services (USA)
• Scott Reynolds Vangent, Inc. (USA)
• Trisa Garcia - Global Payments Inc. (USA)
• Michael Fiedler - Global Payments Inc. (USA)
• Doug Garrison - Influent Inc. (USA)

Best Contact Center Supervisor
• Gregory Issa - LEGO Systems Inc (USA)
• Pauline Phillip - TELUS Corporation (Canada)
• Theresa Weppler - Humana Military Healthcare Services (USA)
• Michelle Martin - Levolor Kirsch (USA)
• Sahaja Habib - Sitel – Amarillo, Texas (USA)
• Robyn Foster - Global Payments Inc. - St. Louis, MO (USA)
• Victor Gipson - Sage Software – Lawrenceville, Georgia (USA)
• Natasha Harvey - Global Payments Inc. - Owings Mills, MD (USA)
• Barb Daley - Virtual-Agent Services (USA)

Best Contact Center Trainer
• James Palmisciano - American Power Conversions (USA)
• Aurora "Laly" Yera-Rodriguez. - Royal Caribbean Cruises Ltd. (USA)
• Kari McLeod - TELUS Corporation (Canada)
• Susan Davis - Cross Country Automotive Services (USA)
• Linda Ortman - American Heart Association (USA)

Best Customer Service
• American Power Conversions (USA)
• TeleTech Orillia, Ontario (Canada)
• Toyota Financial Services (USA)
• Cara Operations Ltd (Canada)
• Royal Caribbean Cruises Ltd. (USA)
• TouchStar Software (USA)
• CompuCom (USA)
• Global Payments Inc. - Owings Mills, MD (USA)
• Global Payments Inc. - St. Louis, MO (USA)
• Vangent, Inc. (USA)

Technology Innovation Award
• Vegas.com (USA)
• WellCare Health Plans (USA)
• Humana Military Healthcare Services (USA)
• Echopass (USA)
• Cross Country Automotive Services (USA)
• Sitel – Amarillo, Texas (USA)
• Vangent, Inc. (USA)

Community Spirit Award
• Cross Country Home Services (USA)
• Toyota Financial Services (USA)
• Hewlett Packard (USA)
• Global Payments Inc. - St. Louis, MO (USA)
• ALSAC / St. Jude Children (USA)
• Virtual-Agent Services (USA)

Raj Wadhwani, President of ContactCenterWorld.com will personally present each finalist with their award at the 2 day conference which is being held on presenting June 4th - 5th, 2007 at The Florida Hotel & Conference Center, Orlando, USA

For more information go to http://www.contactcenterworld.com/worldawards/conference-dates-venues.asp