Included in the acquisition, which closed on 28 June 2002, are approximately 300 managers and employees who work at Convergys' facility in Linköping. The acquisition also includes a state-of-the-art platform for outsourced Contact Center and CRM services.

"Convergys' operations in Sweden fit in well with our expansion strategy and our ambition to take the leading position in the Nordic countries within business support. With this acquisition, we increase the added value we offer and complement our existing services. At the same time, we can offer our customers additional business support solutions," explained Lars Harrysson, president of INgroup.

"This is a very good agreement, both for those who worked for Convergys in Linköping and for our customers. We can continue to develop our Nordic business and also offer a much wider range of services to our current and future customers," says Jonas Berggren, manager in charge of operations within INgroup.

"Since our acquisition of Geneva Technology Ltd. in April, 2001, we have focused our European strategy primarily on billing services and on target markets for customer and employee care," said Steve Robertson, President of Convergys International. "Thus we concluded that the value of our investment in Sweden could best be optimized by a new owner with a focus on the Nordic region."

About Convergys Learning Solutions:
Convergys, a global relationship management leader, offers a combination of smart billing and business support systems (BSS) solutions, intelligent notification, decisioning systems and IVR solutions. Through real-time intelligence, Convergys delivers exceptional customer experience for its clients’ customers in more than 70 countries, increasing the personalisation and profitability of each interaction.