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IQor Opens Second Call Center In India Delhi, India - April 3, 2008 - iQor, Inc.(formerly IRMC), a provider of call center services, continues its global expansion with the opening of its second call center in India. With its new Center of Excellence, iQor plans to employ more than 1,000 people by the end of 2008, nearly doubling its operations in India.
Call center agents in India have the opportunity to work with a large and growing global call center company. As part of its ongoing commitment to employee retention, iQor rewards performance with no limits on income potential. iQor will provide employees with air-conditioned, home-to-home transportation to and from work. "We have the best rate of employee retention in the industry, especially in our India operations," said Rakesh Kumar, COO, Global Retention Operations. "The simple reason is that we don’t offer just a job, but a career with opportunities to grow - financially, in responsibility and in title - within the company. We also offer our employees the unique opportunity to work in other iQor offices anywhere around the world." "Expanding in India is only the start," continued Kapoor. "Our business is growing and we plan a second wave of global expansion of talent this year. We will create more jobs in the Philippines, India, North America and other locations. Our people may physically sit in one location - whether it’s Ohio or Delhi - but they are truly global workers, providing service to people 24/7, wherever they may reside." iQor has expanded its operations by 100% since 2006. This year, the company’s major global growth spurt will include expansion in the Philippines, Canada, India and the United States. The expansion is part of iQor’s commitment to its global corporate vision of excellence, including a $50 million technology investment strategy that has resulted in a higher customer satisfaction rate. Delhi is one of 20 iQor locations worldwide - from the united States to the Philippines and Canada to India - that encompasses all-digital, Voice-over-Internet Protocol (VoIP) deployments in the call center industry. iQor (formerly IRMC) provides call center services to some of the best-known companies in the world from 19 Centers in five countries and four continents. iQor’s 7,000 employees work with technology that affords flexibility to iQor customers to tap the best skills of a global workforce. It serves clients in a range of industries including financial services, telecommunications and government. Its services include customer care, customer retention and revenue recovery.
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