Ratingen, Germany - August 27, 2008 - InVision Software AG (ISIN: DE0005859698), an international provider of solutions for enterprise-wide workforce management, received a major order from a European energy provider in the lower one digit million Euro range. The workforce management solution InVision Enterprise WFM will support the efficient scheduling of more than 5,000 call centre agents spread over more than 50 sites but all coordinated centrally, like in one virtual contact centre.

Benefits are expected to be realised primarily by centralising the planning processes, which will also facilitate monitoring of the planned schedules with the actual hours worked. By implementing this solution, the company aims to benefit from the synergy of multi-site consolidation in terms of the planning process as well as the reduction of overstaffing.

The decision in favour of InVision’s software solution follows a comprehensive evaluation of available WFM systems conducted by the client and a successful initial implementation for 700 employees at eight sites. This initial implementation included rigorous process and performance analyses. In addition to ease of use, it proved highly efficient in building complex rosters. Another important factor that influenced the decision to work with InVision was the comfortable web-based access to schedules for employees.

About Invision Software AG:

InVision Software is a world-leading supplier of enterprise-wide workforce management solutions which enable companies to optimise their staff planning and scheduling processes. InVision empowers customers to reduce personnel costs, increase productivity, improve employee satisfaction, and boost revenue by leveraging better customer service. Founded in 1995 and based in Ratingen (Germany), InVision currently employs more than 200 WFM specialists and has offices across Europe, North America, and South Africa.

Date and Time Posted: Wednesday, August 27, 2008 8:23 AM

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