Ratingen, Germany - August 27, 2008 - InVision Software AG (ISIN: DE0005859698), an international provider of solutions for enterprise-wide workforce management, received a major order from a European energy provider in the lower one digit million Euro range. The workforce management solution InVision Enterprise WFM will support the efficient scheduling of more than 5,000 call centre agents spread over more than 50 sites but all coordinated centrally, like in one virtual contact centre.
Benefits are expected to be realised primarily by centralising the planning processes, which will also facilitate monitoring of the planned schedules with the actual hours worked. By implementing this solution, the company aims to benefit from the synergy of multi-site consolidation in terms of the planning process as well as the reduction of overstaffing.
The decision in favour of InVision’s software solution follows a comprehensive evaluation of available WFM systems conducted by the client and a successful initial implementation for 700 employees at eight sites. This initial implementation included rigorous process and performance analyses. In addition to ease of use, it proved highly efficient in building complex rosters. Another important factor that influenced the decision to work with InVision was the comfortable web-based access to schedules for employees.
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