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Islington Council And Ntl: Telewest Business Launches Arsenal Info Line UK - ntl:Telewest Business, a supplier of communications services to the public and private sectors, today announced that it has been selected by Islington Council to power a new match day information line for local residents living around Arsenal FC’s Emirates Stadium. The recorded helpline was launched to make it easier for local people to get information on parking and road closures. It delivers 24 hour a day information on parking, road closures and public transport changes on match and event days at the stadium. 
The recorded information line is based on ntl:Telewest Business’ SRS (Special Rate Services) Advanced Solutions technology. Requiring no outlay or long set up phases, SRS Advanced Solutions’ are designed to give control to organisations when managing incoming voice traffic. By using a web interface, Islington Council can access the system and update information – for example it can be changed fast to cope if match days or kick off times are moved at short notice.
Councillor Terry Stacy, Islington Council’s Deputy Leader and Executive Member for Arsenal, said: "The launch of our dedicated helpline provides another fast and effective way for local residents to access vital information on transport and parking. It shows our commitment to delivering the highest standards of service to our citizens by listening to their needs."
ntl:Telewest Business has a long track record of working with the council. This solution has enabled the council to meet its requirements of deploying a low touch solution that could be automated to handle vast amounts of messages to produce an up to date information helpline to callers.
Andrew Beckhaus, Head of Business Markets ntl:Telewest Business, London commented: "This innovative project demonstrates the vital importance of communications in delivering the highest levels of service in the public sector. As citizens rightly demand access to up-to-date information, 24 hours a day, an increasing number of public sector bodies are turning to helplines that can meet their needs efficiently while delivering new services. With its new match day information line Islington Council is onto a winner for its residents."
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