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LiveVox Awarded Patent For Carrier-Grade Hosted VoIP Dialer Solution
San Francisco, CA., - July 16, 2008 - LiveVox Inc., a provider of hosted dialer solutions, today announced the U.S. Patent and Trademark Office has awarded a patent for the company’s carrier-grade, hosted-VoIP-dialer solution. 
"Patenting our hosted, VoIP dialer demonstrates that LiveVox is a true innovator in the market and the first to offer a comprehensive product that addresses our clients’ current and future needs at the lowest cost in the industry," said Louis Summe, Chief Executive Officer, LiveVox. "The purpose of innovation is to deliver better results for our clients. This platform provides optimized dialing strategies, better agent productivity and increased right-party connections. Today’s economic climate dictates that collectors implement solutions that allow them to resolve debt more quickly, which often means having to contact more people to find those able to pay." With LiveVox, call centers with heavy outbound requirements, such as credit and collection organizations, can meet growing volume needs without incurring per-line fees. LiveVox has replicated the key features of the traditional dialer and delivered them in a hosted solution, allowing call center and collection organizations to consider new strategies, such as replacing hardware-based dialers, to boost productivity without purchasing additional infrastructure or software licenses. LiveVox is a provider of hosted dialer solutions for the credit and collections industry. Patented technology and industry knowledge allow LiveVox to assist clients with optimizing their operations and collection strategies. Private, carrier-grade VoIP networks enable LiveVox to maximize the productivity of leading credit, collections, debt purchase and call center organizations at a low cost of ownership. LiveVox is headquartered in San Francisco.
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