News : Manama-based Procco Implements Altitude UCI

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Bahrain - May 14, 2008 - Procco Financial Services, established by The International Investor, has deployed Altitude Software’s multimedia contact centre solution for sales and customer service operations. Electronic Solutions House (ESH), a certified Altitude Software partner in the Middle East, has handled the installation, customization and implementation of Altitude uCI with the telephony system in place.

Procco Financial Services has been established in Bahrain by The International Investor (TII), a financial shareholding company in Kuwait. Licensed by the Bahrain Monetary Agency, Procco provides a range of Sharia-compliant services and transaction processing, both to TII companies and to others wanting dedicated Sharia- compliant ‘back offices’ supporting their financial products.

Procco services are based on a Service Oriented Architecture technology platform and its offering includes contract and product management, transaction processing, call centre, risk management, application and data control as well as finance and administration functions.

"Customer satisfaction is a top priority for us and we are committed to improving the effectiveness and efficiency of our customer service operations," said Benard Wiese, Project Manager at Procco. "After a very comprehensive search for a solution provider, we partnered with Altitude Software because of the company's expertise in solving demanding, Sharia-compliant contact centre requirements."

The contact centre includes capabilities for inbound and outbound customer interactions, email response management, IVR and customer management software. Additional features include real time monitoring, intelligent routing and web chat. Furthermore, the Altitude Script Builder tool enables Procco to design and manage comprehensive agent applications which support Sharia-compliant processes.

Sharia compliance means that Procco products and services conform to Islamic law. For example, no interest is charged on retail transactions, goods or services must be acceptable under Islam, and high risk or uncertainty is avoided. Under Sharia-compliant instalment plans, consumers make monthly repayments over an agreed time period for acceptable products and services.

Date and Time Posted: Wednesday, May 14, 2008 5:16 AM

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