June 12th 2007, Thunder Bay, ON - ContactCenterWorld.com (the global support organization for contact center industry professionals) announced the winners of the 2007 Members’ Choice Awards for the Americas. The Members’ Choice Awards have been presented for 5 years running and recognize industry solution providers who sell products or services to contact centers.
Unlike other awards programs, the Members’ Choice Awards are based entirely on customer feedback and the winners were those organizations who received the highest average scores as voted for by their customers. This year’s competition was the toughest yet and those who scored an average 8 out of 10 or higher but were not Best in Class for their category received a First Class Customer Service Award
Commenting on the awards and the winners, Raj Wadhwani, President of ContactCenterWorld.com added “We were delighted to see so many award winners personally attend the Contact Center World Awards in Orlando - these companies attended the awards gala for the best contact centers in Americas so it was fitting we announced the winners there. It is clear that so many companies in the industry deserve recognition and we raise our hats to them – congratulations. These are the vendors whom we should make sure make our short list when we look for solutions because clearly they have very satisfied customers”
Voted Best In Class Customer Service In Americas Category: After Sales Support - ShoreTel
Voted Best In Class Customer Service In Americas Category: Industry Solution - TouchStar
Voted Best In Class Customer Service In Americas Category: Help Desk Solution - Numara Software
Voted Best In Class Customer Service In Americas Category: Outbound Solution - TouchStar
Voted Best In Class Customer Service In Americas Category: Headsets - Plantronics
Voted Best In Class Customer Service In Americas Category: Analytics Solution - NICE SYSTEMS
Voted Best In Class Customer Service In Americas Category: Recording/Quality Monitoring - NICE SYSTEMS
Voted Best In Class Customer Service In Americas Category: Multi-Channel Solution - Interactive Softworks Inc
Voted Best In Class Customer Service In Americas Category: Workforce Management Solution - IEX
Voted Best In Class Customer Service In Americas Category: ACD/Switch - Nortel
The following won First Class Awards:
Voted First Class Customer Service In Americas Category: Outbound Solution - SER Solutions Inc
Voted First Class Customer Service In Americas Category: Multi Channel Solution - Numara Software
Voted First Class Customer Service - In Americas Category: Help Desk Solution - Epicor Software Corporation
Voted First Class Customer Service - In Americas Category: After Sales Support - Epicor Software Corporation
Voted First Class Customer Service - In Americas Category: Recording/Quality Monitoring - Envision Telephony Inc
About Members' Choice Awards The Members' Choice Awards were established in 2003 and have become one of the top prizes for industry vendors to win. The 6th Annual Members Choice Awards will be open late summer.
About ContactCenterWorld.com ContactCenterWorld.com provides world-class research, conferences and a customer focused website for contact center industry professionals. As a world wide leader in connecting businesses, vendors and people, our goal is to provide exceptional customer service, innovation in technology and growth opportunities to those we serve. With a membership of over 102,000 strong, the ContactCenterWorld.com brand is synonymous with innovation, leadership, creativity and support. For more information go to http://www.ContactCenterWorld.com
Date and Time Posted: Tuesday, June 12, 2007 2:18 PM