June 12th 2007, Thunder Bay, ON - ContactCenterWorld.com (the global support organization for contact center industry professionals) announced the winners of the 2007 Members’ Choice Awards for the Americas. The Members’ Choice Awards have been presented for 5 years running and recognize industry solution providers who sell products or services to contact centers.

Unlike other awards programs, the Members’ Choice Awards are based entirely on customer feedback and the winners were those organizations who received the highest average scores as voted for by their customers. This year’s competition was the toughest yet and those who scored an average 8 out of 10 or higher but were not Best in Class for their category received a First Class Customer Service Award

Commenting on the awards and the winners, Raj Wadhwani, President of ContactCenterWorld.com added “We were delighted to see so many award winners personally attend the Contact Center World Awards in Orlando - these companies attended the awards gala for the best contact centers in Americas so it was fitting we announced the winners there. It is clear that so many companies in the industry deserve recognition and we raise our hats to them – congratulations. These are the vendors whom we should make sure make our short list when we look for solutions because clearly they have very satisfied customers”

• Voted Best In Class Customer Service In Americas
  Category: After Sales Support - ShoreTel
  
  
• Voted Best In Class Customer Service In Americas
  Category: Industry Solution - TouchStar
  
  
• Voted Best In Class Customer Service In Americas
  Category: Help Desk Solution - Numara Software
  
  
• Voted Best In Class Customer Service In Americas
  Category: Outbound Solution - TouchStar
  
  
• Voted Best In Class Customer Service In Americas
  Category: Headsets - Plantronics
  
  
• Voted Best In Class Customer Service In Americas
  Category: Analytics Solution - NICE SYSTEMS
  
  
• Voted Best In Class Customer Service In Americas
  Category: Recording/Quality Monitoring - NICE SYSTEMS
  
  
• Voted Best In Class Customer Service In Americas
  Category: Multi-Channel Solution - Interactive Softworks Inc
  
  
• Voted Best In Class Customer Service In Americas
  Category: Workforce Management Solution - IEX
  
  
• Voted Best In Class Customer Service In Americas
  Category: ACD/Switch - Nortel 

The following won First Class Awards: 

• Voted First Class Customer Service In Americas
  Category: Outbound Solution - SER Solutions Inc
  
  
• Voted First Class Customer Service In Americas
  Category: Multi Channel Solution - Numara Software
  
  
• Voted First Class Customer Service - In Americas
  Category: Help Desk Solution - Epicor Software Corporation
  
  
• Voted First Class Customer Service - In Americas
  Category: After Sales Support - Epicor Software Corporation
  
  
• Voted First Class Customer Service - In Americas
  Category: Recording/Quality Monitoring - Envision Telephony Inc 

About Members' Choice Awards
The Members' Choice Awards were established in 2003 and have become one of the top prizes for industry vendors to win. The 6th Annual Members Choice Awards will be open late summer.

About ContactCenterWorld.com
ContactCenterWorld.com provides world-class research, conferences and a customer focused website for contact center industry professionals. As a world wide leader in connecting businesses, vendors and people, our goal is to provide exceptional customer service, innovation in technology and growth opportunities to those we serve. With a membership of over 102,000 strong, the ContactCenterWorld.com brand is synonymous with innovation, leadership, creativity and support.
For more information go to http://www.ContactCenterWorld.com

About ContactCenterWorld.com:
ContactCenterWorld.com (www.ContactCenterWorld.com), the conference, research and on-line magazine for the contact center industry is a resource for contact center professionals around the world. Through a unique blend of high value editorials and carefully placed advertising, clients around the world benefit from substantial exposure and quality leads. We currently have over 116,000 corporate members of which 40% are at a senior executive level within Contact Centers globally. The quality content on the site is what draws 7,500 unique users every day.