Main Header logo  
Search:
Username: 
Password: 
Become a Member 
Home 
Contact Us 
Ask An Expert 
Agent Zone Benchmarking Customer Relations Management Human Resources Outsourcing Performance Quality Technology Telecommunications Training Workforce Management

Industry Awards

Industry Certification

For Your Center

Conferences & Events
Top Performers

Other Industry Events

Editorial Features

Tools & Utilities


FEATURED SUPPLIERS
on ContactCenterWorld.com this week:
 
Info-Vision
 
OPEX Hosting
 
Limra International
 
Global Benchmarking Study of Top Performers
 
CosmoCom
 
CallCopy Inc.
 
Teleopti
 
Pipkins Inc.
 
NICE Systems
 
SAP Business Communications Management
 
Click on the company name for more details!




Members' Choice Award Winners - Americas 2007

June 12th 2007, Thunder Bay, ON - ContactCenterWorld.com (the global support organization for contact center industry professionals) announced the winners of the 2007 Members’ Choice Awards for the Americas. The Members’ Choice Awards have been presented for 5 years running and recognize industry solution providers who sell products or services to contact centers.

Unlike other awards programs, the Members’ Choice Awards are based entirely on customer feedback and the winners were those organizations who received the highest average scores as voted for by their customers. This year’s competition was the toughest yet and those who scored an average 8 out of 10 or higher but were not Best in Class for their category received a First Class Customer Service Award

Commenting on the awards and the winners, Raj Wadhwani, President of ContactCenterWorld.com added “We were delighted to see so many award winners personally attend the Contact Center World Awards in Orlando - these companies attended the awards gala for the best contact centers in Americas so it was fitting we announced the winners there. It is clear that so many companies in the industry deserve recognition and we raise our hats to them – congratulations. These are the vendors whom we should make sure make our short list when we look for solutions because clearly they have very satisfied customers”

  • Voted Best In Class Customer Service In Americas
    Category: After Sales Support - ShoreTel

  • Voted Best In Class Customer Service In Americas
    Category: Industry Solution - TouchStar

  • Voted Best In Class Customer Service In Americas
    Category: Help Desk Solution - Numara Software

  • Voted Best In Class Customer Service In Americas
    Category: Outbound Solution - TouchStar

  • Voted Best In Class Customer Service In Americas
    Category: Headsets - Plantronics

  • Voted Best In Class Customer Service In Americas
    Category: Analytics Solution - NICE SYSTEMS

  • Voted Best In Class Customer Service In Americas
    Category: Recording/Quality Monitoring - NICE SYSTEMS

  • Voted Best In Class Customer Service In Americas
    Category: Multi-Channel Solution - Interactive Softworks Inc

  • Voted Best In Class Customer Service In Americas
    Category: Workforce Management Solution - IEX

  • Voted Best In Class Customer Service In Americas
    Category: ACD/Switch - Nortel 


The following won First Class Awards: 

  • Voted First Class Customer Service In Americas
    Category: Outbound Solution - SER Solutions Inc

  • Voted First Class Customer Service In Americas
    Category: Multi Channel Solution - Numara Software

  • Voted First Class Customer Service - In Americas
    Category: Help Desk Solution - Epicor Software Corporation

  • Voted First Class Customer Service - In Americas
    Category: After Sales Support - Epicor Software Corporation

  • Voted First Class Customer Service - In Americas
    Category: Recording/Quality Monitoring - Envision Telephony Inc 


About Members' Choice Awards
The Members' Choice Awards were established in 2003 and have become one of the top prizes for industry vendors to win. The 6th Annual Members Choice Awards will be open late summer.


About ContactCenterWorld.com
ContactCenterWorld.com provides world-class research, conferences and a customer focused website for contact center industry professionals. As a world wide leader in connecting businesses, vendors and people, our goal is to provide exceptional customer service, innovation in technology and growth opportunities to those we serve. With a membership of over 102,000 strong, the ContactCenterWorld.com brand is synonymous with innovation, leadership, creativity and support.
For more information go to http://www.ContactCenterWorld.com

About ContactCenterWorld.com:

ContactCenterWorld.com (www.ContactCenterWorld.com), the conference, research and on-line magazine for the contact center industry is a resource for contact center professionals around the world. Through a unique blend of high value editorials and carefully placed advertising, clients around the world benefit from substantial exposure and quality leads. We currently have over 116,000 corporate members of which 40% are at a senior executive level within Contact Centers globally. The quality content on the site is what draws 7,500 unique users every day.


Date and Time Posted: Tuesday, June 12, 2007 2:18 PM

Printer Friendly Version Printer friendly version

LATEST MEMBERS

Over 116263Members in the contact center, help desk, CRM industry
View members' directory








-Back To Top-

| Request Information from CRM & Contact Center Suppliers | About ContactCenterWorld |
| Advertise CRM & Contact Center Solutions | Link to this site |
| Submit CRM and Contact Center Content | Contact Us | Privacy Policy |
| Recommend this site to other CRM & Contact Center Professionals | Disclaimer |

©ContactCenterWorld.com 1999-2009
The Global Support Organization For Contact Center Professionals & the place for information on:
Workforce Management