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Merced Systems, Inc. Selected For Membership In Avaya DevConnect Program Redwood Shores, CA. - August 12, 2008 - Merced Systems, Inc., a provider of sales and service performance management software, today announced it has been selected by Avaya Inc., a global provider of business communications applications, systems and services, for membership in the Avaya DevConnect program. 
Merced Systems’ core products, Merced Performance Suite and Merced Incentive Management offer front line visibility into performance, align individual goals with operational strategy, formalize the coaching process, and facilitate quick and flexible implementation and roll out of changes to business strategy and incentive programs. In conjunction with the Avaya Call Management System (CMS), an application that provides the information and management tools businesses need to monitor and analyze the performance of their contact center operations, Merced Performance Suite and Merced Incentive Management can more effectively and efficiently help organizations execute on improvement initiatives. The Avaya DevConnect program promotes the development, compliance-testing and co-marketing of third-party products that are compatible with standards-based Avaya solutions. Member organizations have expertise in a broad range of technologies - including IP telephony, contact centers and mobility applications - helping companies extend the value of multivendor networks and transform voice into an intelligent business application that delivers true value to the bottom line. "Membership in Avaya’s developer community will enable us to more quickly and comprehensively help our customers execute on their performance management initiatives," said Matt Glickman, CEO of Merced Systems. "Building on Avaya resources and working more closely with the company to deliver compliance-tested solutions to the market, we are able to further minimize integration efforts and speed time to deployment for our joint customers." The Avaya DevConnect program currently includes thousands of software and hardware developer companies, integrators, service providers and customers. Members have created a broad array of solutions tested for Avaya compliance, including natural language speech recognition applications, wireless services, computer telephony integration and reporting capabilities, and applications tailored for specific vertical industries. Through the DevConnect program, Avaya provides a number of tools and capabilities to member companies. One example is Application Enablement Services (AES) - a set of application programming interfaces, protocols and Web services that makes it easier for developers to create Avaya-compatible networks, devices and applications. "With the involvement of companies like Merced Systems, our Avaya developer community has become a catalyst for rapid innovation - creating multivendor applications that help enterprises around the world unleash powerful new possibilities for operating more efficiently and effectively," said Eric Rossman, vice president, developer relations and technical alliances, Avaya. "We help businesses embed secure, reliable Unified Communications into the very fabric of their organization so employees and customers have ready access to information regardless of where they are and how they prefer to communicate." As a member of the DevConnect program, companies have access to a wide range of support from Avaya, including technical resources and training. There are three levels of membership - Registered, Gold and Platinum - each entailing progressive levels of marketing and sales involvement. Registered membership is available to anyone interested in designing Avaya-compatible solutions. Gold-level members and Platinum members must meet rigorous Avaya criteria for customer satisfaction, product support, business operations, marketing and sales. Merced Systems is a gold member of the Avaya DevConnect program. Merced Systems develops and markets Performance Management software for contact centers and related back-office operations. Merced products leverage the data integration and web-based software to turn Contact Centers into higher-performing, data-driven operations. Merced software provides tight management control, improves agent productivity and automates reporting and other administrative tasks enabling staff to focus on the customer and on quality.
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 115,473 Global Members 
 
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