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NGenera Achieves Third Quarter Growth With Talisma CIM Products Austin, TX - December 4, 2008 - nGenera Corporation today announced that, despite the challenging economy, it grew the customer base for its Talisma Customer Interaction Management (CIM) software and sold additional Talisma CIM products and services to existing customers enabling overall revenue growth for the third quarter, as compared to the same period last year. The Talisma CIM suite is a key component of nGenera’s overall nGen Customer portfolio, which includes a combination of rapid-payback applications, breakthrough research and education programs, and high impact advisory services from gurus like Don Tapscott, author of Wikinomics and current best-seller Grown Up Digital.
Growth in Q3 was also fueled by significant product activity. In August, nGenera announced version 8.1 of its Talisma Knowledgebase. The v8.1 release adds enchantments to its search functionality through an OEM agreement with enterprise search Autonomy. Then, in September, nGenera released version 8.1 of its chat and email products. Chat v8.1 includes advancements in proactive capabilities for expediting service transactions, decreasing shopping cart and application abandonment rates, and increasing the total spend per customer for online transactions. Version 8.1 of nGenera’s Talisma Chat also includes Payment Card Industry (PCI) compliance. New capabilities for nGenera’s Talisma Email v8.1 include email splitting, email placeholders, and a new web service for managing email. "The enhancements to nGenera’s Customer Interaction Management solutions make them very attractive to businesses handling a wide range of cross-channel, cross-lifecycle customer service interactions," added Mr. Magierski. "Our focus at nGenera is to provide solutions, like CIM, to our customers that can produce great value, both during challenging times like those we face today, as well as high-growth times when they occur in the business cycle." In November, nGenera announced that it divested its non-CIM business to higher education powerhouse Campus Management Corporation, selling its book of higher education customers and its Talisma CRM software, a product for strategic enrollment management, student retention, student services, education finance, alumni relations, and IT Helpdesk. nGenera Customer Interaction Management (formerely Talisma) is the global leader in next generation customer experience solutions. Customers report increased customer satisfaction and measureable cost savings within six months of deployment. With 250% customer growth over three years, more companies trust their customer experiences to nGenera Customer Interaction Management. Customers include Canon, Dell, eBay, Epson, Ford, Microsoft, P&O, Scottrade, Sharp, Siemens, Sky Bet, Sony, and Sprint. For more information, visit www.ngenera.com/cim.
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