"In today’s tough economy, satisfying your customers and creating a differentiating experience is more important than ever," said Brian Magierski, Executive Vice President of Corporate Development and Finance, for nGenera. "Our new and existing customers are leveraging our Customer Interaction Management solutions to maintain customer satisfaction as well as decrease cost per interaction."
Growth in Q3 was also fueled by significant product activity. In August, nGenera announced version 8.1 of its Talisma Knowledgebase. The v8.1 release adds enchantments to its search functionality through an OEM agreement with enterprise search Autonomy.
Then, in September, nGenera released version 8.1 of its chat and email products. Chat v8.1 includes advancements in proactive capabilities for expediting service transactions, decreasing shopping cart and application abandonment rates, and increasing the total spend per customer for online transactions. Version 8.1 of nGenera’s Talisma Chat also includes Payment Card Industry (PCI) compliance. New capabilities for nGenera’s Talisma Email v8.1 include email splitting, email placeholders, and a new web service for managing email.
"The enhancements to nGenera’s Customer Interaction Management solutions make them very attractive to businesses handling a wide range of cross-channel, cross-lifecycle customer service interactions," added Mr. Magierski. "Our focus at nGenera is to provide solutions, like CIM, to our customers that can produce great value, both during challenging times like those we face today, as well as high-growth times when they occur in the business cycle."
In November, nGenera announced that it divested its non-CIM business to higher education powerhouse Campus Management Corporation, selling its book of higher education customers and its Talisma CRM software, a product for strategic enrollment management, student retention, student services, education finance, alumni relations, and IT Helpdesk.
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