Bracknell, UK - March 10, 2008 - Partners in IT, an IT Service Management company, today announced that NYK Logistics has subscribed to Partners in IT’s Subscription-based Managed Service.

Michael Taylor, Head of Service Delivery, NYK Logistics, explained: "Significant growth within the business is increasing the dependence on our IT services and as a result we need to develop greater reliability and stability within our IT infrastructure. We want to move as quickly as possible to levels of best practice but in such a way that we can illustrate return on investment to our business colleagues." Taylor discussed NYK’s requirements with Partners in IT and identified the need for the team to move from a reactive approach to more proactive management; to better align IT services to business goals; provide assured levels of service at an understandable, competitive and fixed cost; and produce best in class ITIL (IT Infrastructure Library) processes for Incident, Problem, Change and Configuration Management. "In short, we had to lock down our IT service support and delivery costs whilst producing best in class processes," concluded Taylor.

Through Partners in IT’s Subscription-based Managed Service, NYK can effectively and quickly drive the alignment of IT service delivery to the business. Using a Software as a Service model, NYK will apply ITIL methodology to rapidly deliver generic processes and use enterprise class service management products to scale and support the entire ITIL operational process set.

Paul Cash, Managing Director, Partners in IT, commented: "We are delighted to be working with such a successful company to help them deliver a business-critical service to its employees. The beauty of the Managed Service solution is that organisations can take a bite-sized approach to implementing service management and ITIL – starting with the most basic function and evolving the service at their own speed towards complete ITIL compliance. Based on a fixed annual cost, on a per user license, the Subscription-based Managed Service offers our customers financial control over their service management solution."

About Parkland Health & Hospital System:

Parkland Health & Hospital System has provided community healthcare services to the residents of Dallas County, Texas since it was established in 1894. It was recently named as one of America’s best hospitals by U.S. News & World Report for the 11th consecutive year.

Date and Time Posted: Monday, March 10, 2008 11:14 AM

Printer friendly version

-Back To Top-

| Request Information from CRM & Contact Center Suppliers | About ContactCenterWorld |
| Advertise CRM & Contact Center Solutions | Link to this site |
| Submit CRM and Contact Center Content | Contact Us | Privacy Policy |
| Recommend this site to other CRM & Contact Center Professionals | Disclaimer |

©ContactCenterWorld.com 1999-2009
The Global Support Organization For Contact Center Professionals & the place for information on:
Contact Center Furniture, Contact Center Location, Contact Center Management, Contact Center Message Boards, Contact Center Software, Contact Center Trends, Contact Management, Cost per Call, CRM, Customer Interaction Management (CIM), Customer Measurement, Customer Satisfaction, Dialers, Disaster Recovery, Do Not Call (DNC), e-Learning, E-mail, e-support