Main Header logo  
Search:
Username: 
Password: 
Become a Member 
Home 
Contact Us 
Ask An Expert 
Agent Zone Benchmarking Customer Relations Management Human Resources Outsourcing Performance Quality Technology Telecommunications Training Workforce Management


 
Industry Awards

Industry Certification

For Your Center

Conferences & Events

Editorial Features

Forums

Tools & Utilities


 
Nautilus Deploys SDL Trisoft To Manage DITA And Component Content Management

UK Maidenhead - 8th January 2009 - SDL Trisoft, a worldwide provider of Component Content Management (CCM), is pleased to announce that SDL Trisoft has been successfully deployed by Nautilus, a fitness equipment manufacturer. Headquartered in Vancouver, Wash., Nautilus, Inc. is a global fitness products company providing innovative, quality solutions to help people achieve a healthy lifestyle. With a brand portfolio including Nautilus(R) , Bowflex(R) , Schwinn(R) Fitness, StairMaster(R) , and Universal(R) , Nautilus manufactures and markets innovative fitness products.


Nautilus selected SDL Trisoft Component Content Management (CCM) system in 2007 to support the move to a DITA topic-based product documentation process. As a global fitness products company that had grown through a series of strategic acquisitions, Nautilus corporation faced a growing number of key challenges in managing the production and publication of its assembly, owner and service manuals. Inconsistent tools and processes made it difficult to manage content that had to be consistent across the branded equipment. Additionally, Nautilus was beginning to sell its branded products globally and saw the costs of translation increase substantially as it expanded into eight languages.

"SDL Trisoft Component Content Management (CCM) technology has more than met our expectations," said Brian Schmitt, Manager of Technical Documentation, "The strength of the technology and the knowledge of the SDL Trisoft team helped make our deployment successful. SDL Trisoft is now enabling us to reap the business benefits of DITA."

"We are pleased to support Nautilus’ move to DITA and Component Content Management," said Miel de Schepper, Managing Director of SDL Trisoft. "Nautilus is among a growing number of successful SDL Trisoft deployments, who are seeing extensive business value from deploying our solutions."


About SDL:
SDL is a provider in the emerging market for Global Information Management (GIM) solutions that empower organizations to improve the quality and accelerate the delivery of multilingual content to global markets. Its enterprise software and services integrate with existing systems, including XML content and Content Management Systems, to manage global information right through from authoring to publication.


Date Published: Thursday, January 08, 2009
Printer Friendly Version  Printer friendly version
 Recommend to a friend
 Bookmark & Share




ContactCenterWorld.com Forums

Performance
Your place to post comments, queries and anything else you want to share about Performance.

View All Forums
Start a New Topic
  1  2  
  Topic Latest Post    
Service Level Agreements Wed, Mar, 10 2010 11:49 AM EST
Repeat Call Analysis..your inputs Mon, Feb, 22 2010 1:16 AM EST
Today's Tip Of The Day - "Information" Wed, Dec, 30 2009 1:40 PM EST
Celebrations In The Region Tue, Dec, 29 2009 5:34 PM EST
Today's Tip Of The Day - "What If?" Tue, Dec, 29 2009 3:16 PM EST
Center Improvements Mon, Dec, 28 2009 2:33 PM EST
Impact of Events Mon, Dec, 28 2009 2:33 PM EST
Setting targets Fri, Dec, 11 2009 2:57 PM EST
Metrics in the Multi Channel Center Fri, Dec, 11 2009 1:16 PM EST
performance in contact centers Tue, Dec, 8 2009 1:46 PM EST
The Item That Determines Success Fri, Mar, 6 2009 11:30 PM EST
What Sets Us Apart Fri, Mar, 6 2009 11:30 PM EST
Manager Performance Fri, Mar, 6 2009 11:30 PM EST
Cost Reducing Decisions Tue, Feb, 24 2009 4:59 AM EST
Challenges From Running a Contact Center Thu, Jan, 22 2009 2:19 PM EST













LATEST MEMBERS

Over 120,034 Members in the contact center, help desk, CRM industry
View members' directory


















-Back To Top-

| Request Information from CRM & Contact Center Suppliers | About ContactCenterWorld |
| Advertise CRM & Contact Center Solutions | Link to this site |
| Submit CRM and Contact Center Content | Contact Us | Privacy Policy |
| Recommend this site to other CRM & Contact Center Professionals | Disclaimer |

©ContactCenterWorld.com 1999-2010
The Global Support Organization For Contact Center Professionals & the place for information on:
Contact Center & Help Desk Certification, Contact Center Analytics, Contact Center Automation, Contact Center Compliance, Contact Center Consultancy, Contact Center Design, Contact Center Furniture, Contact Center Location, Contact Center Management, Contact Center Message Boards, Contact Center Software, Contact Center Trends, Contact Management, Cost per Call, CRM, Customer Interaction Management (CIM), Customer Measurement, Customer Satisfaction