Nemesysco announces immediate availability of the QA5 Software Development Kit, enabling call center equipment vendors and system integrators to integrate Nemesysco’s emotion detection technology into their call center products. QA5 uses Nemesysco’s Layered Voice Analysis technology to detect and measure anger, stress and other relevant emotions that arise in call center conversations. In online use, QA5 can analyze ongoing calls in real-time and alert agents and supervisors in real-time when “problematic” or “important” call events occur. In offline use, QA5 can be used to identify patterns of interaction within calls and evaluate specific aspects of customer service quality.
In conjunction with LioNet™, Nemesysco’s advanced learning system component, the software allows you to define, train and detect in real-time unique self-defined emotions or tag archived conversations according to pre-defined criteria.
Nemesysco specializes in emotion detection through voice analysis. The company offers a wide range of products for homeland security, law enforcement, insurance fraud detection, CRM, medical applications and entertainment.
About Nemesysco:
Nemesysco Ltd. is a provider of voice analysis and emotion detection technologies, for defense and civilian markets. Nemesysco's LVA (Layered Voice Analysis) technology detects the emotional content of a conversation, in real-time or from recorded materials, enabling analysis of cognitive processes and various emotional reactions. Nemesysco's products are implemented in a wide variety of applications for law enforcement, homeland security, insurance and banks fraud prevention, employee screening, call center quality monitoring, healthcare and entertainment.
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