Nemesysco announces immediate availability of the QA5 Software Development Kit, enabling call center equipment vendors and system integrators to integrate Nemesysco’s emotion detection technology into their call center products. QA5 uses Nemesysco’s Layered Voice Analysis technology to detect and measure anger, stress and other relevant emotions that arise in call center conversations. In online use, QA5 can analyze ongoing calls in real-time and alert agents and supervisors in real-time when “problematic” or “important” call events occur. In offline use, QA5 can be used to identify patterns of interaction within calls and evaluate specific aspects of customer service quality.

Nemesysco specializes in emotion detection through voice analysis. The company offers a wide range of products for homeland security, law enforcement, insurance fraud detection, CRM, medical applications and entertainment.

Date and Time Posted: Monday, February 12, 2007 11:37 AM

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