Main Header logo  
Search:
Username: 
Password: 
Become a Member 
Home 
Contact Us 
Ask An Expert 
International Site United States Site Canada Site United Kingdom Site
  113,984 Global Members
(View Members' Directory)
RSS Feeds:


Award Programs

For Your Center

Conferences & Events

Editorial Features

Tools & Utilities

ICCM Canada

International Contact Center Week

IBM

Call Center Expo


FEATURED SUPPLIERS
on ContactCenterWorld.com this week:

Genesys Telecommunications

CosmoCom

OrecX

Global Sky Inc.

IBM Canada

InVision Software AG

SAP Business Communications Management

Pipkins Inc.

IEX Corporation

Teleopti

Click on the company name for more details!




LATEST MEMBERS
Over 113984 Members in the contact center, help desk, CRM industry
View members' directory

New Version 4.6.0 Of InVision's Workforce Management Solution

Germany - July 3, 2008 – As of June 2008, InVision Software, one of the providers of solutions for company-wide workforce management, now offers version 4.6.0 of the software solution InVision Enterprise WFM. In addition to two new modules, version 4.6.0 offers several enhancements and customisations, which make the software tool for optimised employee scheduling even more powerful and user-friendly.

New modules: HolidayManager and JobProcessor

With the new HolidayManager from InVision Enterprise WFM, users can schedule long-term absences as well as yearly vacation time, allowing for optimisation of vacation allotment with the help of the forecasted requirement. In addition, absence quotas can be displayed using HolidayManager, which employees can view using the Infothek Interactive Schedule module. And what’s more, HolidayManager simplifies the process of determining vacation periods.

The new JobProcessor module increases system performance by allowing optimisation processes to run in particular time slots or on free servers. Actions that use up a great deal of a computer’s resources can be delegated to free servers within a specific time frame, using JobProcessor. That way, this new module lightens the load on both the InVision Enterprise Server and the InVision HTTP Server. This yields much higher software performance.

Focus on ease of use and saving time

Aside from these new features, version 4.6.0 offers a multitude of customisations and enhancements for common functions, which make working with InVision Enterprise WFM even easier. An array of new functions has been added to the time management modules to make editing punches and time accounts more effective.

These new features include the employee filter and master data criteria functions: the employee filter allows you to create individual employee lists using various master data criteria. Once each filter is saved, you can always go back to it using a drop-down list in the menu. That way, the user gains quick access to the employee groups often needed for creating and editing schedules. Thanks to the mass update function, you can modify master data across entire employee groups. You no longer have to change each employee data set individually when making general contract adjustments that apply to an entire planning unit; it can now be performed in one step with mass updating.

About Invision Software AG:

Invision Software was established in 1995 and its core business focuses on developing and selling software solutions for Workforce Management. The Invision Staff Planning System was originally introduced in the early nineties and has since become one of the biggest systems in the global Customer Interaction Centre sector. Solutions from InVision optimise staff planning, delivering significant process improvements and substantial reductions in personnel costs.


Date and Time Posted: Thursday, July 03, 2008 7:26 AM

Printer Friendly Version Printer friendly version

Key Diary Dates:

Top Performers in Vegas Early Bird Deadline
August 25 2008

International Contact Center Week
September 1 2008



Congratulations to:
On their GOLD Medal win at the 3rd Annual Top Performers Conference!

To view the full list of winners click here






-Back To Top-

| Request Information from CRM & Contact Center Suppliers | About ContactCenterWorld |
| Advertise CRM & Contact Center Solutions | Link to this site |
| Submit CRM and Contact Center Content | Contact Us | Privacy Policy |
| Recommend this site to other CRM & Contact Center Professionals | Disclaimer |

©ContactCenterWorld.com 1999-2008
The Global Support Organization For Contact Center Professionals & the place for information on:
Contact Center Consultancy, Contact Center Design, Contact Center Furniture, Contact Center Location, Contact Center Management, Contact Center Message Boards, Contact Center Software, Contact Management, CRM, Customer Interaction Management (CIM), Customer Measurement, Customer Satisfaction, Dialers, Do Not Call (DNC), e-Learning, E-mail, e-support, Headsets