Atlanta, GA - October 9, 2008 - Noble Systems Corporation, a global provider of contact center technology, introduces Noble(R) Composer Web Agent, an agent workflow design and desktop unification tool for agents using web browser environments. Noble Composer Web Agent helps companies improve agent productivity, reduce training costs, increase customer service quality, and leverage technology investments.

Noble Composer Web Agent uses the flexible desktop design tools introduced in the Noble Composer product and expands them to add more functionality for use in browser applications. Composer Web Agent is designed using the Microsoft Windows .NET framework for flexibility and supports multiple browsers running under multiple operating systems. Composer’s ability to merge multiple applications into a single, consolidated workspace unifies the agent environment to streamline processes and workflows.

James K. Noble, Jr., President & CEO of Noble Systems, says, "Noble Composer Web Agent reduces the barriers to using web environments for agent desktops. Our flexible architecture reduces licensing costs, and our broad-spectrum support for browsers and operating systems is unparalleled. The Composer Web Agent option helps contact centers leverage investments in their existing applications and technologies to give agents easier access to workflows, data, and tools to increase productivity and improve the caller’ experience."