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Noble Composer Web Agent Offers Flexible Web-based Agent Desktops Atlanta, GA - October 9, 2008 - Noble Systems Corporation, a global provider of contact center technology, introduces Noble(R) Composer Web Agent, an agent workflow design and desktop unification tool for agents using web browser environments. Noble Composer Web Agent helps companies improve agent productivity, reduce training costs, increase customer service quality, and leverage technology investments. 
James K. Noble, Jr., President & CEO of Noble Systems, says, "Noble Composer Web Agent reduces the barriers to using web environments for agent desktops. Our flexible architecture reduces licensing costs, and our broad-spectrum support for browsers and operating systems is unparalleled. The Composer Web Agent option helps contact centers leverage investments in their existing applications and technologies to give agents easier access to workflows, data, and tools to increase productivity and improve the caller’ experience." Noble solutions allow companies to communicate more effectively with their customers via multiple channels, including inbound/outbound/blended voice, email, fax and web. This unified system includes the key software technologies that contact centers need most: Predictive dialing, Inbound contact management and ACD, IP-PBX, Self Service IVR software, CTI for intelligent screen pops, Digital Call Recording, Workforce Management and Reporting, and VoIP Support.
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