Ratingen (Germany) - 18 December 2008 - The two service centers of Perry & Knorr GmbH in Berlin and Flensburg are new users of the workforce management system InVision Enterprise WFM. With the solution of InVision Software, an international provider of enterprise-wide workforce management (WFM) systems, the staff planning of about 750 agents at the Berlin and Flensburg sites will be carried out in a demand-oriented and skill-based way. The further expansion of these sites as well as the establishment of further service centers are already planned.

Prospectively, InVision Enterprise WFM will support the whole demand-oriented workforce management process of both service centers – all the way from forecasting to scheduling, optimization, time management and monitoring. Moreover, the AutoScheduler module enables planners to set up fully automated, demand-oriented and optimized schedules taking into account individually definable guidelines or rules. „As a result, Perry & Knorr will achieve greater efficiency as well as a reduction in costs in the short term by planning consequently in accordance with the actual demand," adds Peter Bollenbeck, CEO of InVision Software.

At the Flensburg site, the implementation of the software is already completed and the system has been successfully in use for several months now. After full implementation of the solution and the termination of user training for the planning team at the Berlin site, Perry & Knorr expects to comprehensively use InVision Enterprise WFM in the course of the first quarter of 2009.

About Invision Software AG:
The InVision Group is a supplier of needs-oriented Workforce Management solutions. Their mission: the joint development and realization of state-of-the-art software solutions and the provision of interrelated training courses and seminars. Flat hierarchies and short decision making chains provide us with the leverage needed for spending more time on the planning and development required to deliver our customers results.