Ratingen (Germany) - 18 December 2008 - The two service centers of Perry & Knorr GmbH in Berlin and Flensburg are new users of the workforce management system InVision Enterprise WFM. With the solution of InVision Software, an international provider of enterprise-wide workforce management (WFM) systems, the staff planning of about 750 agents at the Berlin and Flensburg sites will be carried out in a demand-oriented and skill-based way. The further expansion of these sites as well as the establishment of further service centers are already planned.

Sven-Ole Klinge, CEO of Perry & Knorr Flensburg GmbH, is very pleased about the selection of the new solution for an optimized planning of the agents: "After having evaluated several WFM solutions available on the market and a three months testing phase at our Flensburg site, we were convinced to settle for the optimum solution according to our requirements by choosing InVision." Holger Schilaske, CEO of Perry & Knorr GmbH, Berlin, confirms: "With InVision at our side, we can rely on an experienced partner with profound knowledge of workforce management systems. The new WFM solution helps us to always schedule the right staff with the right qualifications for the right time at the right place." The service offerings of Perry & Knorr include telemarketing campaigns, pre and post sales activities as well as highly qualified customer service support and handling complete business processes. In terms of Business Process Outsourcing, companies can completely transfer the acquisition of new customers or their direct sales activities to Perry & Knorr.

Prospectively, InVision Enterprise WFM will support the whole demand-oriented workforce management process of both service centers – all the way from forecasting to scheduling, optimization, time management and monitoring. Moreover, the AutoScheduler module enables planners to set up fully automated, demand-oriented and optimized schedules taking into account individually definable guidelines or rules. „As a result, Perry & Knorr will achieve greater efficiency as well as a reduction in costs in the short term by planning consequently in accordance with the actual demand," adds Peter Bollenbeck, CEO of InVision Software.

At the Flensburg site, the implementation of the software is already completed and the system has been successfully in use for several months now. After full implementation of the solution and the termination of user training for the planning team at the Berlin site, Perry & Knorr expects to comprehensively use InVision Enterprise WFM in the course of the first quarter of 2009.

About Invision Software AG:

InVision Software is a world-leading supplier of enterprise-wide workforce management solutions which enable companies to optimise their staff planning and scheduling processes. InVision empowers customers to reduce personnel costs, increase productivity, improve employee satisfaction, and boost revenue by leveraging better customer service. Founded in 1995 and based in Ratingen (Germany), InVision currently employs more than 200 WFM specialists and has offices across Europe, North America, and South Africa.

Date and Time Posted: Thursday, January 08, 2009 5:32 AM

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