Las Vegas, NV USA. At a fun filled gala dinner attended by delegates from around the globe, the winners of the 2007 Contact Center World awards were announced

Unlike any other awards program of its kind, delegates have to complete written submissions which are judged by their peers then also present to conference delegates. The 3 day event was filled with information and ideas and also included a fun bowling nite, a Halloween party and the gala dinner. Delegates from over 20 countries were in attendance at the 3 day event to learn from the very best in the industry and many left with pages of information to take back to their own center.

At the gala dinner, the winners of the 2007 Contact Center World Awards for best in the world were announced. The results are as follows:

Best Contact Center Trainer in the World Winners:

• Gold: Atsuko Goto- NTT Group Corporation (Japan)
• Silver: Donita Trowell – Humana Military Healthcare Services (USA)
• Bronze: Elena Popova – BTC Contact (Bulgaria)

Best Contact Center in the World Winners (250+ agents)

• Gold: Cross Country Automotive Services (USA)
• Silver: National Australia Bank (Australia)
• Bronze: Sitel (Morocco)

Best Customer Service in the World Winners

• Gold: Cross Country Automotive Services (USA)
• Silver: SlashSupport (India)
• Bronze: Royal & SunAlliance (UK)

Best Contact Center Agent in the World Winners

• Gold: Kelly Chen – Sage Software (Canada)
• Silver: Paula Cooper – Carnival Cruises (UK)
• Bronze: Daniel Wong – Intel (Malaysia)

Best Contact Center in the World Winners (under 50 agents)

• Gold: Kowloon Motor Bus Co. (Hong Kong)
• Silver: Sage Software (Canada)
• Bronze: WagerLogic (Cyprus)

Best Community Spirit in the World Award Winners

• Gold: Cardinal Health (USA)
• Silver: Intel (Malaysia)
• Bronze: AOL Broadband (Ireland)

Best Technology Innovation in the World Winners

• Gold: Kowloon Motor Bus Company (Hong Kong)
• Silver: Vegas.com (USA)
• Bronze: Gem (United Kingdom)

Best Outbound Campaign in the World Winners

• Gold: MarketCom (Australia)
• Silver: Royal Caribbean Cruises (USA)

Best Contact Center Supervisor in the World Winners

• Gold: Geoff Dalessio - Hewlett Packard (USA)
• Silver: Tracy Cullen – AOL Broadband (Ireland)

Best Contact Center in the World Winners ( 51-249 agents)

• Gold: FedEx (Canada)
• Silver: Carnival UK (UK)
• Bronze: One to One Contacts (Thailand)

Best Contact Center Leader in the World Winners

• Gold: Steve Collier – National Australia Bank (Australia)
• Silver: Drew Frogley – Hewlett Packard

Commenting on the awards and conference Raj Wadhwani, President of ContactCenterWorld.com added “This has been a fantastic event – the delegates who stayed for all 3 days left with so many ideas and so much value. The award winners themselves are fantastic ambassadors for the industry as they all shared best practice ideas and we are all proud of their achievements

About ContactCenterWorld.com:
ContactCenterWorld.com (www.ContactCenterWorld.com), the conference, research and on-line magazine for the contact center industry is a resource for contact center professionals around the world. Through a unique blend of high value editorials and carefully placed advertising, clients around the world benefit from substantial exposure and quality leads. We currently have over 116,000 corporate members of which 40% are at a senior executive level within Contact Centers globally. The quality content on the site is what draws 7,500 unique users every day.