Left to right Linda Chando of Cyber City Teleservices Philippines (GOLD), Tracy Czakan of The Kelly Group South Africa (Silver) and Gena McChesney of StarTek USA (Bronze) with Raj Wadhwani, President, ContactCenterWorld.com

Las Vegas, NV USA - December 5th 2008 - At a fun filled gala dinner attended by delegates from around the globe, the winners of the 2008 Contact Center World awards were announced.

Unlike any other awards program of its kind, delegates have to complete written submissions which are judged by their peers then also present to conference delegates. The 3 day event was filled with information and ideas and also included a fun bowling nite, personal casino training and the gala dinner. Delegates from over 22 countries were in attendance at the 3 day event to learn from the very best in the industry and many left with hundreds of great ideas to take back to their own center.

At the gala dinner, the winners of the 2008 Contact Center World Awards for best in the world were announced.

The results are as follows:

Best Contact Center in the World Winners (under 50 agents)
Gold: WagerLogic (Cyprus)
Silver: Dynamic Funds (Canada)
Bronze: Nippon Boehringer Ingleheim (Japan)

Best Contact Center in the World Winners ( 51-249 agents)
Gold: The Shopping Channel (Canada)
Silver: CLP Power (Hong Kong)
Bronze: Meteor Mobile Communications (Ireland)

Best Contact Center in the World Winners (250+ agents)
Gold: St. George Bank (Australia)
Silver: Cross Country Automotive Services (USA)
Bronze: Lattelecom BPO (Latvia)

Best Customer Service in the World Winners
Gold: NTUC Income Insurance Co-Operative (Singapore)
Silver: New York Life (USA)
Bronze: Global Bilgi (Turkey)

Best Customer Services Agent in the World Winners
Gold: Brian Scifres of Humana (USA)
Silver: Andreea Gurmai of WagerLogic (Cyprus)
Bronze: Kylie Johnson of Datacom (Australia)

Best Sales Agent in the World Winners
Gold: Edwin Law of Datacom (Australia)
Silver: Shamesh Ramsunder of Bell (Canada)
Bronze: Susan Bown of Whitbread (UK)

Best Contact Center Trainer in the World Winners
Gold: Alexis Farndell of Student Loans Company (UK)
Silver: Joshua Keuning of Hewlett-Packard (USA)
Bronze: Sonia Georgeivska of Datacom (Australia)

Best Community Spirit in the World Award Winners
Gold: Cyber City Teleservices (Philippines)
Silver: Kelly Group (South Africa)
Bronze: StarTek (USA)

Best Technology Innovation – Internal Solution in the World Winners
Gold: Global Bilgi (Turkey)
Silver: Cross Country Automotive Services (USA)
Bronze: NTUC Income Insurance Co-Operative (Singapore)

Best Outbound Campaign in the World Winners
Gold: Bell Aliant (Canada)
Silver: Volkswagen (South Africa)
Bronze: China Telecom (China)

Best Contact Center Supervisor in the World Winners
Gold: Elba Elizondo-Shales of Sage Software (Canada)
Silver: Colett Muller of Sanlam Life Insurance (South Africa)
Bronze: Wang Teck Heng of NTUC Income Insurance Co-Operative
(Singapore)

Best Contact Center Leader in the World Winners
Gold: Les Blacker of Vodafone (UK)
Silver: May Kwan of CLP Power (Hong Kong)
Bronze: Roy Gaunce of Humana Military Services (USA)

Best Recruitment Campaign in the World Winners
Gold: Cross Country Automotive Services (USA)
Silver: WagerLogic (Cyprus)
Bronze: Ensign Communique (Pakistan)

Best Outsourcing Partnership in the World Winners
Gold: LinkQ and Optus (Australia)
Silver: Student Loans Company and Response (UK)
Bronze: Contact Solutions and ACS (USA)

Best Support Professional (IT) in the World Winners
Gold: Kabir Vaderaa of Abtran (Ireland)
Silver: Rob Frayser of Humana Military Services (USA)

Best Support Professional (Workforce Planning) in the World Winners
Gold: Robert Jarrett of Global Payments (USA)

Best Technology Innovation (vendor solution) in the World Winners
Gold: Contact Solutions (USA)
Silver: TouchStar Software (USA)


Commenting on the awards and conference, Raj Wadhwani, President of ContactCenterWorld.com added "Wow – everyone was blown away with the conference. Veterans as well as those new to the industry took copious amounts of notes – it was fantastic. I had so many people comment on how much they learnt and what a relief it was not to hear a single sales presentation. This event is so unique and we applaud all the winners for their outstanding commitments to the industry. They are all truly world-class and the best of the best!"

About Raj Wadhwani:
After leaving Kings College in London with a degree in Physics, Raj Wadhwani, President of ContactCenterWorld.com, spent his early years in a sales & marketing role with market leaders such as Unilever & Lafarge. In 1996 he set up his own call center consultancy & training company. Over the next 3 years his company won awards for customer care, he trained hundreds of managers from major corporations on how to manage their call centers and advised corporations on strategy & performance management. In 1999 he set up CallCenterWorld.com and changed the name to ContactCenterWorld.com in 2001

About ContactCenterWorld.com:
ContactCenterWorld.com (www.ContactCenterWorld.com), the conference, research and on-line magazine for the contact center industry is a resource for contact center professionals around the world. Through a unique blend of high value editorials and carefully placed advertising, clients around the world benefit from substantial exposure and quality leads. We currently have over 116,000 corporate members of which 40% are at a senior executive level within Contact Centers globally. The quality content on the site is what draws 7,500 unique users every day.