The winners were judged by the AVIOS Board, who visited with exhibitors on the show floor, carefully exploring new products, services and technologies. The judges placed priority on outstanding achievements in eight categories to work with existing standards and the degree to which it contributes to the development of future Speech products and services.

"The Best of Show award demonstrates that VocaLabs has created a much needed solution in the speech industry. We offer a unique survey service with our large pool of panelists that dramatically improves the caller experience. We were proud to be chosen for this award and will continue to innovate and lead the way for usability and market research in speech recognition and other customer care technologies," commented Peter U. Leppik, CEO of VocaLabs.

AVIOS (the Applied Voice Input/Output Society) is a non-profit professional organization that furthers understanding of the benefits of using speech recognition technology and of good practices in developing speech applications.

About Vocal Laboratories:
Vocal Laboratories Inc. (Vocalabs) helps brands improve customer service by collecting timely, actionable feedback about customer service quality. We interview customers immediately after a customer service call, retail store visit or IVR interaction while the memory of the experience is still fresh. Using our powerful reporting and analysis tools, clients discover and share insights to improve business decisions. Vocalabs’ award-winning services include live-agent surveys and usability testing for speech recognition and IVR systems.