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Wicom Extends IP-Contact Center & Telephony
HELSINKI, Finland, November 22, 2006 – Wicom Communications, a European provider of IP contact center solutions and VoIP enterprise telephony software, today announced the latest version of its Wicom CSS software.
"Fixed-line and mobile phones, e-mail and other communications tools have traditionally been seen as separate silos requiring their own proprietary hardware, software and terminals. Wicom software integrates these diverse communications channels with everyday business tools. Contact center and enterprise telephony are becoming one IT application among others, which enables employees and services to be accessible irrespective of time, place and communications channel," said Jouni Purontaus, Founder and CTO, Wicom Communications.
Wicom CSS 5.5 is compatible with the Nokia S60 and Series 80 mobile operating systems, allowing Nokia smart phones to be incorporated with the Wicom solution. Wicom Smartphone Suite (SPS) software client provides mobile access to Wicom CSS corporate voice services such as directory information, availability management, contact center queues, call recording and least-cost routing. Wicom CSS 5.5 also supports Voice over WLAN calls on compatible handsets, which reduces corporate mobile costs even further.
The migration to the Wicom environment can be carried out in phases for different users or locations, enabling a smooth transition to the new all-IP technology. The operator-independent solution also allows voice and data connections to be sourced competitively. The software provides extensive integration possibilities for business needs while interfacing seamlessly with other applications.
Wicom Communications is a European provider of IP contact centre software solutions for fixed and wireless network environments. Wicom solutions address the common concerns of enterprises new to convergence and bring out the full potential of VoIP technology.
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