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Winners In The 2nd Annual Members' Choice Awards Announced Thunder Bay, Ontario, Canada February 26th, 2004: ContactCenterWorld.com (WWW.CONTACTCENTERWORLD.COM), the world's #1 online global resource for the Contact Center industry, is proud to announce the winners for the 2nd Annual Members' Choice Awards held exclusively on the website. The virtual presentation, hosted by Editor-in-chief Raj Wadhwani, highlighted the winners - the best companies, solutions and software for call and contact centers today as voted for by their customers. Awards were given out in 23 different categories and over 1991 ContactCenterWorld.com members and customers of the 70 companies who entered around the world took part. In announcing the winners, Raj Wadhwani added, " For the second year we are delighted to have the honor of announcing the best of the best in the industry. These winners all deserve their awards they stood out from a very crowded market and were open to feedback from their customers in a truly fair and unbiased way. The winners were those who scored exceptionally high marks across a number of areas that are important to customers. Unlike other awards in the industry, no judging panel was involved and only 5 customers per entrant was required. All the entrants should be praised for their efforts and for putting themselves in the spotlight for praise, and criticism, by their customers. Interestingly some corporations declined to enter despite some nominations from customers and as a spokesperson for the industry I believe this speaks volumes for the entrants of the 2004 Members' Choice Awards! The winners of the 2004 ContactCenterWorld.com Members' Choice Awards are: Best ACD/Switch Award Best After Sales Service Award Best Consultancy Award Best CRM Solution Award Best Headsets Award Best Industry Conference Award Best Print Publication Award Best Knowledge Management Solution Award Best New Product Award Best Recording/ Quality Monitoring Solution Award Best Outsourcing Company Award Best Training Company Award Best Self Service Solution Award Best Speech Technology Solution Award Best Workforce Management Solution Award Best Industry Association Award Best Real Time Performance Reporting Award Best Multi Channel Contact Center Solution Award Best Telecoms Award Best Industry Solution Award QUOTES FROM SOME OF OUR WINNERS:
"ContactCenterWorld is a highly recognized knowledge source in today's fast-changing Contact Center industry. As a leader in this space, ContactCenterWorld attracts a membership that reflects the best of the best. To be recognized by such a high caliber of one's peers and customers is extremely gratifying." "In addition, as a relative newcomer, this recognition affirms that we have hit the mark when it comes to providing leading edge technology to help the Contact Center as it migrates to web-based technologies. We take pride in the work that we do and having that work acknowledged is not only rewarding professionally but will encourage us to reach new heights and successes". Paul Bertin, CEO Genticity "Unlike many awards that are won based on the vendor with the most marketing dollars, the ContactCenterWorld.com awards are based on the people that actually use the product. Since we're still relatively small compared to primary competitors, such as Avaya, Cisco, and Nortel, we think this award is special because it enables all vendors to be judged on an even playing field. For us, winning this award would be very meaningful because it truly indicates a vote of confidence from the people who count most - our customers!" Dr. Donald E. Brown, CEO Interactive Intelligence Inc. "Being a winner of the ContactCenterWorld.com Members' Choice awards would be an honor and a validation-by-recognition of our leadership as a provider of complete solutions that help companies streamline processes, increase productivity and retain customers." Michael McCloskey, CEO Frontrange Solutions, Inc. "Being the only industry award voted on 100% by users makes this a truly special honor and serves as confirmation of the high levels of value and service we provide our customers. Every IEX employee should feel a sense of pride in a job well done." Debbie May, President IEX ContactCenterWorld.com is the world's no.1 on-line resource site for the contact center industry around the world. Through a unique blend of high value editorials and carefully placed advertising, clients around the world benefit from substantial exposure and quality leads. We currently have over 72,000 corporate members of which 40% are at a senior executive level within Contact Centers globally. The quality content on our site is what draws 7,500 unique users to us every day. Active clients of ContactCenterWorld.com include: IEX, Edify Corporation, Nortel Networks, Lucent, Concerto, NICE Systems, Pipkins, GMT, ServiceWare Technologies, eOn Communications, Aspect, and many more. For more details visit www.ContactCenterWorld.com About The Members' Choice Awards
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Congratulations to: To view the full list of winners click here |