JEFFERSONVILLE, Ind., June 28, 2012 -- ACCENT Marketing Services, a member of the MDC Partners Network and provider of customer engagement solutions, received top honors at the 2012 ContactCenterWorld.com North American Top Ranking Performers Conference.

Earlier this year out of thousands of applicants, three ACCENT employees were named finalists and asked to compete for medals by presenting best practices and challenges to conference delegates last week in Orlando, Fla. Lovit White, director of facilities, competed in the category of Best Contact Center Design and demonstrated best practices used in the construction of the company's most recent engagement center in Jeffersonville, Ind. Christine Kopp, health and well-being leader, competed for best Human Resources Professional, and Scott Van Stratten, senior engagement center director, competed in the category of Best Community Spirit.

Based on combined scores from a panel of judges and conference delegate votes, White and Kopp received gold medals in their respective categories, the highest honor awarded. Additionally, Van Stratten was named runner up for Best Community Spirit. Both White and Kopp will go on to compete against regional winners from Europe and the Asia Pacific for another gold medal and share their winning best practices at the Top Ranking Performers World Conference in Las Vegas this October.

"For the third time in four years, our employees have been honored as Top Ranking Performers by the ContactCenterWorld.com conference delegates," said Tim Searcy, ACCENT's CEO. "To once again be recognized as the best and brightest in the contact center industry clearly demonstrates that ACCENT is the place where great talent lives."

This year marked the seventh time that ContactCenterWorld.com has hosted the Top Performers Conference, which recognizes the best performers in the contact center industry. The conference provides a forum for contact center professionals to come together to share best practices on how they lead to results, and in turn, provide the best possible customer experience in their respective centers. Additionally, it provides an opportunity for individuals and companies to be recognized for their hard work and performance.

ACCENT adds the Top Performers awards to a growing list of honors it has received this year. In March, ACCENT was recognized by Customer Interaction Solutions magazine with the bronze MVP Quality Award. The MVP Award honors companies that demonstrate a strong commitment to quality, excellence and customer service. In April, it was recognized again by the magazine as a Top 50 Teleservices Agency, ranking 10th on the Inbound Domestic list, 9th on the Outbound Domestic list, 10th on the Outbound International list, and 6th on the Interactive list.

Top Ranking Performers in the Contact Center World – Best in World, met, shared ideas and the best were voted for by judges at this event hosted by ContactCenterWorld – The Global Association for Contact Center Best Practices & Networking. Contact Center World is a global organisation that recognises and rewards best practice in customer service throughout the world. For more information please go to our website at www.contactcenterworld.com/conferences

Posted by Veronica Silva Cusi, news correspondent
Source: http://www.digitaljournal.com/pr/774161