News : Albridge Awarded Contact Center Employer of Choice Certification
#contactcenterworldLawrenceville, NJ, Dec 12, 2013 -- CCEOC Inc. announces that Albridge, an affiliate of Pershing, a BNY Mellon company, has once again achieved the Contact Center Employer of Choice(R) certification award.
As a certified Contact Center Employer of Choice(R), Albridge is recognized as an industry leader and a top employer. Through the programs' in-depth reporting and analysis, management is provided with a clear understanding of key employee motivation, satisfaction drivers and opportunities for continuous improvement.
"Year after year, Albridge continues to demonstrate a strong commitment to their employees, customers and stakeholders," said Jeff Doran, president of CCEOC Inc. "By doing so, they are able to build a high performance, highly engaged workforce and an enviable workplace culture. With their dedication to ongoing improvement, Albridge continues to be recognized as one of the best contact centers to work for in their region."
"The CCEOC program stands for the things that are important to us—employees, clients, shareholders, culture and community. Through the CCEOC analysis and review, we gained tremendous insight into the motivators that drive employee satisfaction," said Tom Kelly, Vice President of Client Services, Albridge Solutions, Inc. "We’ve implemented programs targeting critical areas, including training, development and employee involvement, and have witnessed significant improvements in satisfaction, engagement and morale across the team. This recognition tells us our client services professionals think we’ve created a great place to work and we believe this will translate into a positive service experience for our clients. We are pleased about our 6th year of participation in the CCEOC program as well as our 5th consecutive year being certified."
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - 5 More Ways To Start Motivating Agents Today!
About Albridge Solutions:
For financial institutions and advisors seeking a competitive service advantage, Albridge provides enterprise wealth management services that deliver an accurate, single view of all of their clients' assets. Albridge consolidates client account data from hundreds of disparate sources — proprietary, banking, brokerage, insurance, retirement, alternatives, trusts, etc. — making it the industry's most scalable and reliable enterprise wealth management solution. Albridge enables firms to leverage the speed to market of a proven solution with an open architecture for maximum interoperability with your existing technology. With Albridge, you can focus on your core business, while we focus on delivering accurate data to help you expand and deepen relationships with your clients.
About CCEOC Inc.:
CCEOC provides a wide variety of innovative programs to help build high-morale, high-performance contact centers. Since 2004, CCEOC Inc. has been delivering the Contact Center Employer of Choice(R) Certification and Development program – the standard in building and branding people focused contact center cultures. Regional, national and international operations have been recognized through this powerful program. CCEOC experts work with clients at all levels to develop and advance their corporate employer of choice work environments.
Published: Monday, December 16, 2013