News : Alcatel to Sell Part of Enterprise Unit
PARIS, Oct 19, 2011 -- Alcatel-Lucent plans to sell its Genesys call centre software business to private equity group Permira, but will keep a larger, less profitable chunk of its Enterprise unit that had also been on the block, it said on Wednesday.
The price, which is at the higher end of what bankers and analysts had expected, will provide Alcatel-Lucent with a welcome cash injection as Chief Executive Ben Verwaayen struggles to wrap up a three-year turnaround plan on a positive note.
"It is dispelling fears regarding liquidity, but obviously now investors will be entirely focused on the results," CA Cheuvreux analyst Odon de Laporte said.
Alcatel-Lucent shares have plunged from their highs in early May compared with the sectoral drop on growing worries about a potential slowdown in demand for telecom gear, especially in the all-important U.S. market.
Investors are also concerned that Alcatel-Lucent's burgeoning turnaround will be derailed, noting an unexpectedly high cash burn rate in recent quarters. The group will report third-quarter results on November 4.
The Franco-American telecom equipment maker said it expects the deal to close by the end of the year or in early 2012.
The announcement of Permira's binding offer caps almost six months of talks between prospective bidders and Alcatel-Lucent.
Siemens Enterprise Communications, which is 51 percent owned by Los Angeles-based private equity firm Gores Group, had been one of the leading candidates, while Cisco , Hewlett-Packard and Avaya also looked at the asset.
Prospective bidders, especially the private equity funds, had long been more interested in Genesys than the rest of the division because of its higher profits.
Sources had told Reuters that some bidders had concerns about the size and cost of the largely French staff of the traditional corporate voice business and would have wanted to carry out massive lay-offs to make the acquisition attractive.
Permira did look at acquiring the whole Enterprise business, but preferred to buy only Genesys, which it sees as a resilient business with attractive growth prospects, said a person familiar with the situation.
By selling only Genesys, Alcatel-Lucent chose a deal that carried less risk of touching off a conflict with staff and unions in a presidential election year in France.
The Enterprise business employs around 5,000 staff worldwide, including 1,410 in the voice telephony business in France, according to the CFDT labour union, which has warned that it sees these jobs as threatened.
Alcatel-Lucent has some 78,000 employees worldwide.
"Permira's intended acquisition of Genesys would enable this profitable business to flourish further," said Alcatel-Lucent CEO Ben Verwaayen in a statement. "With Enterprise, we have reached the conclusion that retaining it and strengthening it further serves Alcatel-Lucent and our customers best."
Genesys and Enterprise will continue to have a "strong commercial relationship" through a joint development agreement and access to each other's product portfolios, Alcatel added.
Pierre Ferragu, analyst at Bernstein, expressed reservations about Alcatel-Lucent's decision to hold on to the traditional Enterprise telephony business, which he sees as unlikely to get easily back to profitability.
"In the long run, selling 'cash-cow' businesses and keeping structurally challenged businesses in-house is unlikely to make a good equity story," he wrote in a note, adding that the disposal would cut at least 100 million euros of operating profits this year.
Posted by Veronica Silva Cusi, news correspondent
Genesys is a provider of customer engagement and contact center solutions. With more than 3,000 customers in 80 countries, Genesys orchestrates more than 100 million customer interactions every day across the contact center and back office, helping companies deliver fast and optimal levels of customer service with a highly personalized cross-channel customer experience. Genesys also prioritizes the flow of work to back office personnel resulting from any customer interaction, internal workflow or business application, optimizing the performance and satisfaction of customer-facing employees across the enterprise.
Published: Friday, October 21, 2011
More Editorial From Genesys
- Genesys Deploys Alfresco for Critical Content Management and Delivery
- Genesys Unveils Latest Version of User Experience
- Dubai Islamic Bank Pakistan Selects C Square Consulting
- Genesys Acquires CanaPlus Consulting
- Sonus SBC Solutions Certified for Interoperability by Genesys
- DIB Selects Genesys Business Edition