Lisbon, Portugal - October 20, 2008 - Altitude Software, a global provider of contact center solutions, announced today that it has won the American Teleservices Association (ATA) Technovation Award for its Altitude IP Contact Center solution. The award was presented at ATA’s 25th Annual Convention & Expo.

The American Teleservices Association is a non-profit trade organization dedicated exclusively to the advancement of companies that utilize contact centers as an integral channel of operations. Founded in 1983, the American Teleservices Association represents more than 4,000 contact centers that account for over 1.8 million professionals worldwide.

"The ATA Technovation Award recognizes innovation and cultivates a continuing focus on new product development within the Teleservices Industry," stated Tim Searcy, ATA’s CEO. "The Altitude IP Contact Center solution was judged to be the most effective and influential to the advancement of Teleservices." Technovation Award entrants are the subject of a third party evaluation and have to meet stringent specifications and deliver relevant customer case studies.

The Altitude IP Contact Center is a complete Contact Center suite, based on SIP, which includes flexible inbound and powerful outbound dialing algorithms, call classification, unified supervising, universal queue and built-in routing. The Altitude IP Contact Center runs on top of all major communications systems, including Altitude Software’s own communications platform, the Altitude vBox. The solution enables customers to operate mixed environments, while using the same desktop, routing, reporting solution across their sites.

"This award recognizes Altitude solutions excellence and reflects the traction and interest Altitude Software is experiencing today in North America," said Mr. Mark Lepko; Altitude Software President for North America. "Our solutions are proving to be a great fit for the current challenging economic environment by helping companies to deliver outstanding customer service in many business sectors."

Altitude Software has recently announced the availability of the Altitude IP Contact Center 3.5 Release. The Altitude IP Contact Center is a complete modular software suite putting together the Altitude uCI (Unified Customer Interaction) multichannel software solution and the Altitude vBox, a contact center optimized soft switch. The latest version brings to Contact Centers the benefits of SIP trunking, centralized voice recording over IP; and outbound voice automation, enabling a wealth of new features and adding support for a number of hardware platforms.

About Altitude Software:

Altitude Software is a privately-owned, independent company, and a technology provider in contact center solutions, with its Unified Customer Interaction™ (uCI) product line. Altitude Software has more than 700 customers in 55 countries, offering industry focus and expertise in the banking, finance, utility, retail, telecommunications, and government and healthcare verticals. For more information visit www.altitude.com or email info@altitude.com.

Date and Time Posted: Monday, October 20, 2008 2:25 PM

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