 |
Home
Contact Us
Ask An Expert
-small-logo.jpg){kind=logo}
Altitude IP Contact Center Solution Wins American Teleservices Association Lisbon, Portugal - October 20, 2008 - Altitude Software, a global provider of contact center solutions, announced today that it has won the American Teleservices Association (ATA) Technovation Award for its Altitude IP Contact Center solution. The award was presented at ATA’s 25th Annual Convention & Expo. 
The Altitude IP Contact Center is a complete Contact Center suite, based on SIP, which includes flexible inbound and powerful outbound dialing algorithms, call classification, unified supervising, universal queue and built-in routing. The Altitude IP Contact Center runs on top of all major communications systems, including Altitude Software’s own communications platform, the Altitude vBox. The solution enables customers to operate mixed environments, while using the same desktop, routing, reporting solution across their sites. "This award recognizes Altitude solutions excellence and reflects the traction and interest Altitude Software is experiencing today in North America," said Mr. Mark Lepko; Altitude Software President for North America. "Our solutions are proving to be a great fit for the current challenging economic environment by helping companies to deliver outstanding customer service in many business sectors." Altitude Software has recently announced the availability of the Altitude IP Contact Center 3.5 Release. The Altitude IP Contact Center is a complete modular software suite putting together the Altitude uCI (Unified Customer Interaction) multichannel software solution and the Altitude vBox, a contact center optimized soft switch. The latest version brings to Contact Centers the benefits of SIP trunking, centralized voice recording over IP; and outbound voice automation, enabling a wealth of new features and adding support for a number of hardware platforms. Altitude Software is a privately-owned, independent company, and a technology provider in contact center solutions, with its Unified Customer Interaction™ (uCI) product line. With 17 Offices in 14 countries around the world, Altitude Software was founded in 1995.
|
 115,474 Global Members 
 
 |