Paraguay - October 9, 2008 - Altitude Software, a global independent contact center solutions vendor, and HPTI Sistemas y Equipamientos S.A, an IT solutions provider based on Paraguay, have signed an agreement to offer the Paraguayan companies access to Altitude Software’s contact center solutions.

Altitude Software now addresses the Paraguayan market through HPTI, reinforcing its main strategy of covering all the relevant markets in Latin America, where the company already has offices in Argentina, Brazil, Colombia and Mexico. This strategy has been successful as, according to a recent report issued by analyst Gartner*, Altitude Software has experienced a 115% increase in agent shipments in 2007 and it now holds a top five market share position among contact center solution vendors in the region.

Commenting on the partnership, Altitude Software’s President for Latin America Elaine Ferreira stated: "Altitude Software’s offering has proven to be the right choice to address emerging contact center markets’ needs, such as Paraguay. This agreement with HPTI not only enables us to enter a market with clear potential to grow, but also strengthens our presence at a regional level by addressing one more local market in Latin America with a highly qualified partnership. We are very pleased to partner with HPTI."

Angela Perez, Marketing Manager at HPTI, stated that "This alliance represents an important extension of our portfolio. Altitude Software’ solutions bring a clear added-value proposition and fulfill the main HPTI requirement, which is delivering the best solutions to the market. As so, we believe this agreement will help us and Altitude Software to achieve major gains in the local and even regional market."


*Gartner Dataquest report "Market Share: Contact Centers, Worldwide, 2007", June 2008.

About Altitude Software:

Altitude Software is a privately-owned, independent company, and a technology provider in contact center solutions, with its Unified Customer Interaction™ (uCI) product line. Altitude Software has more than 700 customers in 55 countries, offering industry focus and expertise in the banking, finance, utility, retail, telecommunications, and government and healthcare verticals. For more information visit www.altitude.com or email info@altitude.com.

Date and Time Posted: Thursday, October 09, 2008 12:16 PM

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