News : AMC Technology Solutions Available through Avaya
RICHMOND, Va., May 23, 2012 -- AMC Technology, a provider of enterprise and contact center application integration software, announced today that its Contact Canvas 2012 will be sold through Avaya, a global provider of business collaboration systems, software and services, through the Avaya Select Product Program.
The Avaya Select Product Program offers customers a streamlined process to order Avaya-compatible, third-party applications chosen for the powerful capabilities they bring to Avaya's portfolio.
"Our new partnership with Avaya builds on the years of cooperation between our two companies," stated Anthony X. Uliano, Founder and CTO of AMC Technology, LLC. "Our joint customers are excited that Avaya and AMC are working together closer than ever."
The Contact Canvas products offered through the program have been compliance-tested for compatibility with Avaya Aura(R) Contact Center. By integrating with an Avaya platform, it makes it easy for companies to extend Avaya communications into the business applications the agents and experts utilize, improving agent productivity and the customer experience. As part of Avaya's orderable solution set, AMC Technology solutions can be easily purchased through both Avaya and its distributors. Customers can add specific capabilities to their existing Avaya platform or can source a complete Avaya-based communications solution that incorporates AMC Technology's Contact Canvas.
"The inclusion of strategically selected products and services from Technology Partners like AMC Technology in the DevConnect Select Product Program assists Avaya customers to more easily source complete end-to-end solutions," says Eric Rossman, Vice President of Developer Relations at Avaya. " AMC's Contact Canvas software extends Avaya Aura Contact Center integration offerings providing customers with reliable integration to CRM systems from Oracle, salesforce.com, SAP and Microsoft." AMC Technology and other companies participating in the Select Product Program are Technology Partners in the Avaya DevConnect Program -- an initiative to develop, market and sell innovative third-party products that interoperate with Avaya technology and extend the value of a company's investment in its network.
Streamlined ordering through the Avaya Select Product Program is available in the U.S. initially, with selected geographical expansion of the program during 2012. Delivery, implementation, service and support are provided by Select Product Program companies.
Posted by Veronica Silva Cusi, news correspondent
Avaya Inc. designs, builds and manages communications networks for businesses. Focused on businesses large to small, Avaya provides an Internet Protocol (IP) telephony system of communications software applications and services. Driving the convergence of voice and data communications with business applications - Avaya helps customers leverage existing and new networks to achieve superior business results.
About AMC Technology:
AMC Technology is a provider of multi-channel integration solutions that allow contact centers to more efficiently manage all types of customer interactions and deliver superior levels of customer service.
Published: Monday, May 28, 2012
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