The Global Association for Contact Center Best Practices & Networking

20 December 2010, London (UK): ‘Tis the season to be jolly – and to leave sensitive corporate information behind at the airport! According to telephone interviews with the lost property offices of 15 UK airports, including Heathrow and Luton, over 5,100 mobile phones and 3,844 laptops have been left behind so far this year; with the majority still unclaimed and many more expected to be left over the Christmas holiday peak season. This figure is likely to be just the tip of the iceberg as ABTA expect over 4m people to be travelling over this period, and the overall figures do not take into account all those devices that were stolen, or kept by the ‘lucky’ finder.

The survey, carried out by Credant Technologies, providers in data protection, also found that in the majority of cases, those devices that aren’t reclaimed are then either sold at auction or donated to charities. However the fact is that these devices may still contain information that could be available for the new owner! With ID theft from mobile phones and other lost devices at an all time high, users should really take special care this Christmas when travelling.

According to a representative at Luton Airport, the most common place devices are forgotten is at the security check point as it’s a very pressured environment with numerous distractions. Often, once the travelers have boarded the plane and left the country it’s just too expensive to return for the device, which in most instances will be covered by insurance, resulting in the majority going unclaimed.

But the device’s value is the last thing organisations should be worrying about, explains Seán Glynn, VP at Credant Technologies, "What is much more concerning are the copious volumes of sensitive data these devices contain – often unsecured and easily accessed. Without protecting mobile phones, laptops and even USBs with something even as basic as a password, a malicious third party can have easy access to the corporate network, email accounts and all the files stored on the device including the contact lists. Users also store such things as passwords, bank details and other personal information on the device making it child’s play to impersonate the user and steal their identity – both personal and corporate."

Seven Top Tips To Secure Travel

1. As you leave - whether it’s the check-in desk, security check point, or even the train station, make sure you take everything with you, including your mobile devices. A few seconds to check could potentially save you hours of frustration and embarrassment.

2. Protect your mobile device: with at least a password (and ensure that it is a strong one, containing letters, numbers and symbols). Better still, use an encryption solution so that even if your device is left behind, the data on it is not accessible to anyone who finds it.

3. Don’t elect to automatically complete online credentials, such as corporate network log in details, so that if you and your device should become separated, it cannot operate without you.

4. Back-up your device and remove any sensitive information that you do not need. If it’s not there it can’t be breached.

5. As in tip 4, remove SMS and emails that you don’t need anymore - you’d be sur­prised how many people keep their default password emails on their mobiles and other hugely sensitive information like PINs, bank account details or pass­words!

6. Don't leave your mobile device open to access (e.g. leaving Bluetooth or WiFi turned on) somewhere visible and unsecured.

7. Include your name and contact details in the device so that, if it should be lost, it can easily be returned to you. Some operators have a registration service to facilitate this.

8. Finally, speak to your IT department before you leave the office this year – that’s what they’re there for. They’ll help make sure your device is better protected should it find itself languishing all alone at the airport.

About Credant Technologies:
Credant Technologies is the market leader in endpoint data protection solutions that are critical components of an endpoint protection platform. Credant’s data security solutions preserve customer brand and reduce the cost of compliance, enabling business to "protect what matters." Credant Mobile Guardian is the only centrally managed endpoint data protection solution providing strong authentication, intelligent encryption, usage controls, and key management that guarantees data recovery.