Aspect Honored Twice By The Society For Technical Communication
Chelmsford, Mass., 6 January 2008 – Aspect, a unified communications and contact center software and services provider, today announced it has been honored by the Boston chapter of the Society for Technical Communications (STC) for its development of technical online communications and learning materials for call center customers.
Aspect received an Excellence Award for the PerformanceEdge™- Aspect(R) eWorkforce Management™ Analyze II Developer Guide and a Merit Award for the PerformanceEdge - Aspect eWorkforce Management Analyze II User Guide. Excellence Awards are given to those who are rated as well-researched, interesting and focused on the tasks the audience needs to perform. Merit Awards, according to the STC, are well-stated, professional, clear and factual documents.
"This recognition from STC recognizes our commitment to providing easy to use, clear, concise documentation to our contact center customers," said Jill Mallinder, senior director, Aspect Education Services, Aspect. "One of the goals of Aspect Education Services is to ensure that we make it simpler for our customers to leverage and fully understand the capabilities that Aspect products provide to call centers. These awards help validate that the organization is successfully meeting that objective. "
Winners in the Technical Publications category are selected by a panel of judges based on audience and purpose, organization, content, writing and editing, illustrations and graphics, layout and design, and product and integration. Judges make an award determination based on the individual entry’s strengths and weaknesses and how well it fulfilled its objective.
The Society of Technical Communications submissions are considered for the following four awards:
• Award of Distinction- the highest award • Award of Excellence • Award of Merit • Best of Show- selected by special judging team
About Aspect Software: Aspect Software is solely focused on providing products and services for customer care, sales, telemarketing and collections for in-house and outsourcer contact centers. Each day, companies around the globe conduct more than 125 million customer interactions using Aspect’s flexible, reliable solutions for automatic call distribution (ACD), predictive dialing, workforce management, analytics, IVR and multi-channel contact.
Don't have a current membership with ContactCenterWorld.com?
become a member and connect with the rest of the Contact Center Industry at ContactCenterWorld.com here
Forum Profile
Job Title:
(Display this on the Forum)
Company:
(Display this on the Forum)
Neither the Administrators of these forums, or the Moderators participating, are responsible for the privacy practices of any user. Remember that all information that is disclosed in these areas becomes public information and you should exercise caution when deciding to share any of your personal information. Any user who finds material posted by another user objectionable is encouraged to contact us via e-mail. We are authorized by you to remove or modify any data submitted by you to these forums for any reason we feel constitutes a violation of our policies, whether stated, implied or not.
This site may contain links to other web sites and files. We have no control over the content and can not ensure it will not be offensive or objectionable. We will, however, remove links to material that we feel is inappropriate as we become aware of them.
By pressing the "Agree" button, you agree that you, the user, are 13 years of age or over. You are fully responsible for any information or file supplied by this user. You also agree that you will not post any copyrighted material that is not owned by yourself or the owners of these forums. In your use of these forums, you agree that you will not post any information which is vulgar, harassing, hateful, threatening, invading of others privacy, sexually oriented, or violates any laws.
If you do agree with the rules and policies stated in this agreement, and meet the criteria stated herein, proceed to press the "Agree" button below, otherwise press "Cancel".
If you have any questions about this privacy statement or the use of these forums, you can contact the forum administrator at: rajw@contactcenterworld.com
-small-logo.jpg){kind=logo}
Performance
