June 6, 2012 -- Chelmsford-based Aspect Software Inc., a communications and contact center software developer, has split into two divisions and named Mohamad Ali, a former executive at New Jersey-based Avaya Inc., to be a CEO alongside current CEO Jim Foy, according to a statement.

In the newly-created role of CEO of the workforce optimization division, Ali will be charged with market growth, customer development and product innovation. Foy will become the CEO of the interaction management division, and also assume the role of executive chairman of the Board of Directors.

Ali formerly served as president of Avaya’s global services business, and as senior vice president of corporate development and strategy. Ali has also held various senior positions at IBM including business development and strategy for the information management division where he sourced and integrated key acquisitions, including Cognos, FileNet and Ascential Software.

"As a 20-year industry veteran with a background in information management and collaborative technologies, Mohamad brings the considerable benefit of his experience to Aspect and our commitment to delivering differentiated customer value," said Jim Foy, Aspect Executive Chairman, in a statement. "Workforce optimization is a foundational element of our vision for next generation customer experience solutions. Having Mohamad lead our efforts on that front is critical to our continued success in the market."

Posted by Veronica Silva Cusi, news correspondent
Source: http://www.masshightech.com