2012 Best in Americas Awards Gala Rocks Orlando
Delegates from North and South America attended a lavish gala dinner to rock out with the best in the Contact Center World at the World Famous Hard Rock Live concert venue in Orlando
At the gala dinner award entrants competing to be named Best in Americas 2012 partied all night long with delegates, special guests and the international team from ContactCenterWorld. Entertainer Marveless Mark was on hand to MC the event which was an amazing finale to an awe inspiring week of conference sessions from the very best in the Contact Center World

Gold medal winners
• Affinion Group (USA) for Best Community Spirit
• Tim Izatt of Vivint (USA) for Best Leader
• Samantha Panto of MassMutual (USA) for Best Operational Manager
• Rennee Smith of LoyaltyOne (Canada) for Best Supervisor
• Ben Reardon of MassMutual (USA) for Best Customer Service Professional
• Narado Smith of Scotabank (Jamaica) for Best Sales Professional
• Rick Martira of Unified (USA) for Best Trainer
• Christine Kopp of ACCENT Marketing (USA) for Best HR Professional
• Karen Greco of Unified (USA) for Best Quality Auditor
• Agero (USA) for Best Customer Service (Outsourced)
• Vivint (USA) for Best Customer Service (In-house)
• Agero (USA) for Best Large Contact Center (Outsourced)
• DHL Express (USA) for Best Large Contact Center (In-house)
• Scotiabank (Jamaica) for Best Mid-Sized Contact Center (In-house)
• Orion (USA) for Small Contact Center
• The Kroger Company (USA) for Best Help Desk
• LoyaltyOne (Canada) for Best Green Contact Center
• ACCENT Marketing (USA) for Best Contact Center Design
• Listen Up Espanol (USA) for Best Direct Response Campaign
• LoyaltyOne (Canada) for Best Home/Remote Agent Program
• Affinion Group (USA) for Best Incentive Scheme
• Smart Action (USA) for Best Technology Innovation (Vendor)
• FedEx (USA) for Best Self Service Technology
• C3 & Universal American (USA) for Best Outsourcing Partnership

Silver medal winners
• Orion (USA) for Best Community Spirit
• Fawzi Drakes of LoyaltyOne (Canada) for Best leader
• Swhana Bagley of MassMutual (USA) for Best Operational Manager
• Albany Gamero of LoyaltyOne (Canada) for Best Supervisor
• Kevon Mercy of Scotiabank (Jamaica) for Best Customer Service Professional
• Ann Jim of LoyaltyOne (Canada) for Best Sales Professional
• Nathalie Clavet of LoyaltyOne (Canada) for Best Trainer
• Jeri Reid of DHL Express (USA) for Best Quality Auditor
• MassMutual (USA) for Best Customer Service (In-house)
• LoyaltyOne (Canada) for Best Large Contact Center (In-house)
• The Kroger Company (USA) for Best Mid-Sized Contact Center (In-house)
• Vivint (USA) for Best Contact Center Design
• Alorica (USA) for Best Home/Remote Agent Program
• Vivint (USA) for Best Incentive Scheme

Bronze medal winners
• Listen Up Espanol (USA) for Best Community Spirit
• Gregory Petitbon of Blue Cross Blue Shield Rhode Island (USA) for Best Operational Manager
• Kelly Reynolds of LoyaltyOne (Canada) for Best Supervisor
• Rebecca Holmes of MassMutual (USA) for Best Customer Service Professional
• Crystian Teran of Listen Up Espanol (Mexico) for Best Sales Professional
• Maria Dimaculangan of LoyaltyOne (Canada) for Best Quality Auditor
• MassMutual (USA) for Best Large Contact Center (In-house)
• Rail Europe (USA) for Best Mid-Sized Contact Center (In-house)
• OppenheimerFunds (USA) for Best Home/Remote Agent Program

Runners up
• ACCENT Marketing for Best Community Spirit
• VIVINT – Community Spirit
• Marie-Louise Grosinsky of LoyaltyOne for Best Operational Manager
• Kiran Hayat-Dhanani of LoyaltyOne (Canada) for Best Operational Manager
• Phil Knittel of Unified (USA) for Best Customer Service Professional
• Vivint (USA) for Best Large Contact Center (In-house)
• AICPA (USA) for Best Mid-Sized Contact Center (In-house)
• GTECH (USA) for Best Mid-Sized Contact Center (In-house)

2012 Americas Medal Rankings
USA 19 Gold, 8 Silver, 6 Bronze
Canada 3 Gold, 5 Silver, 2 Bronze
Jamaica 2 Gold, 1 Silver
Mexico 1 Bronze