The Global Association for Contact Center Best Practices & Networking

Singapore - June 26^th 2009 – ContactCenterWorld.com announces the winners of the 2009 Top Performers in the Contact Center Industry Asia Pacific at a prestigious gala dinner in Singapore.

The 2009 Top Performers Awards recognize the very best in the contact center industry from Asia Pacific. Over a thousand applicants from applied for the 2009 program and the best were shortlisted and invited to present at the unique event in Singapore this week.

Commenting on the 2009 awards, Raj Wadhwani, President of ContactCenterWorld.com said "I am honored to have had the opportunity of making so many new friends and seeing old ones at this prestigious event, where the elite meet and share ideas. The quality of the ideas presented was amazing and all of the finalists presented great tips. I look forward to seeing these amazing people share more at the Top Performers in the World conference in Las Vegas 4-6^th November 2009.

The winners are:

Best Contact Center in Asia Pacific 250+ Agents

- Gold medal winner and presenting in Las Vegas 4-6^th November: VADS Business Process Sdn. Bhd. (Malaysia)

- Silver medal winner: Teledirect Pte Ltd (Singapore)

- Bronze medal winner: PT. Bank Central Asia, TBK (Indonesia)

Best Contact Center in Asia Pacific 51-249 Agents

- Gold medal winner and presenting in Las Vegas 4-6^th November: Link Q (Australia)

- Silver medal winner: Auckland Regional Council (New Zealand)

- Bronze medal winner: Sybrid (Pakistan)

- Runners up winners: PT Bank Mandiri (Persero) Tbk (Indonesia)

Best Contact Center in Asia Pacific under 50 Agents

- Gold medal winner and presenting in Las Vegas 4-6^th November: Siemens (Australia)

- Silver medal winner: VADS Business Process Sdn. Bhd. (Malaysia)

Best Customer Service in Asia Pacific

- Gold medal winner and presenting in Las Vegas 4-6^th November: Siemens (Australia)

- Silver medal winner: PT. Bank Central Asia, TBK (Indonesia)

- Bronze medal winner: CSS Corp. Pvt Ltd (India)

- Runners up winners: PT Bank Mandiri (Persero) Tbk (Indonesia)

-Highly commended winner: Sybrid (Pakistan)

Best Community Spirit in Asia Pacific

- Gold medal winner and presenting in Las Vegas 4-6^th November: Connect Centre Private Limited (Singapore)

- Silver medal winner: Siemens (Australia)

- Bronze medal winner: PT. Bank Central Asia, TBK (Indonesia)

- Runners up winners: PT Bank Mandiri (Persero) Tbk (Indonesia)

Best Customer Service Agent in Asia Pacific

- Gold medal winner and presenting in Las Vegas 4-6^th November: Via Rahmadian Tinas PT. Bank Central Asia, TBK (Indonesia)

- Silver medal winner: Beverley Pass, After Hours Team Leader, Siemens Australia Ltd (Australia)

- Bronze medal winner: Danial Zaki Mahmood Bokhari, Call Centre Agent, VADS BERHAD (Malaysia)

- Runners up winners: Karen Clarke, Order Processing Senior Coordinator, Siemens Australia Ltd (Australia)

Best Sales Agent in Asia Pacific

- Gold medal winner and presenting in Las Vegas 4-6^th November: Noradilah Mohamad, Customer Service Representative (Telemarketing), VADS Business Process Sdn Bhd (Malaysia)

- Silver medal winner: Mohd Hanif Halim, Customer Service Representative (Telemarketing), VADS Business Process Sdn. Bhd. (Malaysia)

- Bronze medal winner: Indang Rusmawati, sales agent, PT Bank Mandiri (Persero) Tbk (Indonesia)

Best Outsourcing Partnership in Asia Pacific

- Gold medal winner and presenting in Las Vegas 4-6^th November: Connect Centre Private Limited (Singapore)

- Silver medal winner: PT Telekomunikasi Indonesia (Indonesia)

Best Outbound Campaign in Asia Pacific

- Gold medal winner and presenting in Las Vegas 4-6^th November: PT Bank Mandiri (Persero) Tbk (Indonesia)

- Silver medal winner: Sybrid (Pakistan)

Best Contact Center Support Professional in Asia Pacific – IT

Gold medal winner and presenting in Las Vegas 4-6^th November: Ie Sen Tjoeng, Support Professional - IT, PT. BANK CENTRAL ASIA, TBK (Indonesia)

Silver medal winner: Meidilah Dwi Putra, PT Bank Mandiri (Persero) Tbk (Indonesia)

Best Contact Center Support Professional in Asia Pacific – HR

- Gold medal winner and presenting in Las Vegas 4-6^th November: Yoshimi Tsue, Director, Fujitsu Communication Services Limited (Japan)

- Silver medal winner: I Aminarti Widiati, PT Bank Mandiri (Persero) Tbk (Indonesia)

Best Contact Center Support Professional in Asia Pacific – Workforce Planning

- Gold medal winner and presenting in Las Vegas 4-6^th November: Hendrik Manullang, Professional staff - Workforce Planning, PT. Bank Central Asia, Tbk (Indonesia)

- Silver medal winner: Pitut Fihanti, PT Bank Mandiri (Persero) Tbk (Indonesia)

Best Technology Innovation – Internal Solution in Asia Pacific

- Gold medal winner and presenting in Las Vegas 4-6^th November: NTUC Income Insurance Co-Operative Limited (Indonesia)

- Silver medal winner: PT. Bank Central Asia, Tbk (Indonesia)

Best Contact Center Supervisor in Asia Pacific

- Gold medal winner and presenting in Las Vegas 4-6^th November: Benny Yee, Manager, NTUC Income Insurance Co-Operative Limited (Singapore)

- Silver medal winner: Retno Wulandari, , PT. Bank Central Asia, Tbk (Indonesia)

Best Contact Center Leader in Asia Pacific

- Gold medal winner and presenting in Las Vegas 4-6^th November: Catherine Foo, General Manager, Connect Centre Private Limited (Singapore)

- Silver medal winner: Steve McKenzie, Customer Care Centre Manager, Siemens Australia Ltd (Australia)

- Bronze medal winner: I Aminarti Widiati, VP Banking Contact Center, PT Bank Mandiri (Persero) Tbk (Indonesia)

Runners up winners:

- Mohd Azham Zakaria, Team Manager, VADS BERHAD (Malaysia)

- Nathalya Wani Sabu, Manager, PT. Bank Central Asia, Tbk (Indonesia)

- Jason Hallam, Group Manager, Contact Centre, Auckland Regional Council (New Zealand)

Highly commended winner:

- Takahiro Shiina, Manager of Drug Information Center, Nippon Boehringer Ingelheim Co,. Ltd. (Japan)

- Teck Heng Wang, Manager, NTUC Income Insurance Co-Operative Limited (Singapore)

- Mateen Qureshi, Head of Service Delivery, Sybrid Pvt. Ltd (Pakistan)

Best Contact Center Trainer in Asia Pacific

- Gold medal winner and presenting in Las Vegas 4-6^th November: Masayo Shimamoto, Quality Control and Training Department Manager, transcosmos, Inc (Japan)

- Silver medal winner: Evi Riawati, Best Contact Center Trainer, PT Bank Mandiri (Persero) Tbk (Indonesia)

Best Recruitment Campaign in Asia Pacific

- Gold medal winner and presenting in Las Vegas 4-6^th November: Auckland Regional Council (New Zealand)

- Silver medal winner: Ensign Communique (Pakistan)

All GOLD medal winners will be meeting and sharing best practices ideas at the 2009 Top Performers in the World event taking place 4-6^th November in Las Vegas, NV

The 2010 Top Performers in Asia Pacific will be held in Gold Coast, Australia, June 2010.

For more information on the Top Performers in The Contact Center Industry Awards and Conferences please visit www.ContactCenterWorld.com/worldawards (for awards information)

And

www.contactcenterworld.com/conferences for conference information

or contact Raj Wadhwani, President ContactCenterWorld.com by email at rajw@contactcenterworld.com or by phone at +1-807-624-2080 ext 2224

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Contact Center World. (www.ContactCenterWorld.com), The Global Association for Contact Center Best Practices & Networking