The Global Association for Contact Center Best Practices & Networking

Minneapolis, Minn., - July 23, 2008 - Calabrio, Inc., a provider of workforce optimization and unified desktop software for IP-based contact centers, today announced it has added INX Inc. to its list of resellers of the Calabrio One™ suite of unified customer interaction products.

INX offers a full suite of technology solutions that support the entire lifecycle of IP Communications and contact center solutions. INX will now deploy Calabrio One products, including Calabrio Workforce Management and Calabrio Quality Management, as part of its Cisco Unified Contact Center practice.

"A true unified communication solution enables an organization like a contact center to improve customer interaction through more convenient methods, including voice, instant messaging, web chatting, or e-mail," said Jon Groves, vice president of professional services at INX Inc. "Calabrio applications complement our technology offerings and will help our customers to deliver more convenient, differentiated services while driving high customer satisfaction, quality customer service, and improved profitability."

"We are excited to have INX join and support our growing reseller community," said Ralph Flamini, VP of worldwide channel sales for Calabrio. "As one of the nation’s largest professional services firms in the IP Communications industry, INX is well-tooled to deliver the kinds of customer interaction applications companies need to leverage the full benefits of an IP environment and to grow and strengthen their business."

The Calabrio One suite integrates Quality Management and Workforce Management with unified desktop applications for agents and supervisors in order to improve the customer experience, grow revenue, and increase profitability. For example, Calabrio One customers can create forecasts, generate work schedules, measure quality and efficiency, access reports and alerts, and collaborate within their teams to impact performance. The Calabrio One name represents a move toward streamlining business processes - providing agents with one view of the customer, and providing supervisors and managers with one view of the contact center – all from a common desktop.

About Calabrio Software:
Calabrio Software develops and markets customer interaction software, workforce optimization software and business management software. By integrating workforce optimization within the team’s daily workflow, Calabrio helps customers align their contact center business processes with their business objectives.