Calabrio Workforce Management Now Compliant with Avaya NES
MINNEAPOLIS, August 31, 2010 -- Calabrio, Inc., a provider of customer interaction and contact center management software, today announced that its Calabrio Workforce Management software version 8.3 is compliant with the NES (formerly Nortel Enterprise Solutions) Contact Center offering from Avaya, a provider of business communications applications, systems and services.
Calabrio Workforce Management helps contact centers improve operational performance by optimizing staffing levels and efficiency, thereby increasing customer and agent satisfaction and retention. The application is now compliance-tested by Avaya for compatibility with Avaya NES Contact Center 7.
"We are closing in on the day when our full Calabrio One™ workforce optimization suite will be available to the Avaya contact center market," said Tom Goodmanson, president and CEO of Calabrio. "Keeping our individual software components in step with Avaya contact center releases is an important element of our strategy, assuring our Avaya customers that our individual products interoperate seamlessly in their current environment."
Calabrio is a member of the Avaya DevConnect program—an initiative to develop, market and sell innovative third-party products that interoperate with Avaya technology and extend the value of a company’s investment in its network.
About Calabrio Software: Calabrio Software develops and markets customer interaction software, workforce optimization software and business management software. By integrating workforce optimization within the team’s daily workflow, Calabrio helps customers align their contact center business processes with their business objectives.
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