News : Call Centre to Hang Up on Staff
Feb 16, 2012 -- A Dartmouth call centre is poised to lay off some employees.
On Wednesday, Cincinnati-based Convergys told workers at its Highfield Park Drive location that one of the company’s clients will be closing a customer-service wing with the company.
The service will be rolled back between the end of February and mid-April.
In a written statement, Convergys spokeswoman Amy Williams said the company expects many of the employees will qualify to work from home.
A phone interview was declined.
"Employees who do not transition to another position will receive professional support through Convergys’ Employee Assistance Program," she wrote.
How many jobs will be affected is not known.
Posted by Veronica Silva Cusi, news correspondent
Convergys Corporation is a global provider in relationship management. We provide solutions that drive more value from the relationships our clients have with their customers and employees. Convergys turns these everyday interactions into a source of profit and strategic advantage for our clients. For more than 30 years, our unique combination of domain expertise, operational excellence, and innovative technologies has delivered process improvement and actionable business insight to clients that now span more than 70 countries and 35 languages. Convergys, a Fortune Most Admired Company for nine consecutive years, has approximately 70,000 employees in 82 customer contact centers and other facilities in the United States, Canada, Latin America, Europe, the Middle East, and Asia, and our global headquarters in Cincinnati, Ohio.
Published: Friday, February 17, 2012