CallCopy, a provider of innovative call recording and contact center solutions, today announced revenue growth of 47 percent during the 12-month period ending in December 2011. This is the fifth consecutive year that CallCopy has achieved significant levels of year-over-year growth.

Much of the success in 2011 was attributed to CallCopy continuing its trend of innovation, as the company released several new or updated products in 2011:

Clarity – A workforce management (WFM) solution that allows contact centers to optimize operational efficiencies, ensure employee satisfaction and ultimately improve the customer experience. cc: Clarity features advanced features for forecasting and scheduling, intraday management, reporting and agent empowerment.

Fusion–A desktop analytics solution, cc: Fusion is used by enterprises for PCI compliance, process verification and data sharing/enhancement. The solution enables the simple extraction of text data from third-party applications, and can utilize that text for enhanced recordings.

Discover 4.5 – Enhancements in version 4.5 of the workforce optimization suite improve overall performance and also add new features to individual components including enhanced speech analytics reporting, faster playback, more flexible filtering, new options for displaying performance management data and improved server management. CallCopy earned a Product of the Year Award in January 2011 from Customer Interactions Solution (CIS) magazine for cc: Discover.

"2011 was a fantastic year for CallCopy as we continued to produce innovative solutions in workforce management, optimization, and analytics," said Mark Studer, chief financial officer at CallCopy. "Our growth is attributed to both our successful products and our customer-centric staff that works tirelessly. This marks our fifth year of revenue growth in a row, and we look forward to a stellar 2012 as we continue to build our market share."

CallCopy recently ranked number 412 on the 2011 Inc. 500 list as well as winning a Business First "Fast 50" Award for the third consecutive year. CallCopy was also recognized as one of the "Best Places to Work" for the fourth consecutive year by Business First. CallCopy received the highest Product and Overall Vendor satisfaction rating in a customer satisfaction survey conducted by industry analyst DMG Consulting LLC (DMG).