Phoenix, AZ, June 13, 2012 -- Enghouse Interactive, developer of interaction management solutions, announced today the completion of extensive testing by Microsoft Corp. to qualify CallRex Call Recording software on Microsoft Lync 2010. Now businesses using Microsoft Lync 2010 can be further assured that there is a cost-effective, yet feature-rich, recording choice for their quality management and compliance needs.

The Microsoft Lync ISV Qualification Program is a rigoroustesting process for Independent Software Vendors developing solutions for use with Microsoft Lync 2010. Qualification testing focuses on completeness of features, ease of deployment, API utilization, and system performance and stability.

"The Microsoft Lync ISV Qualification Program is designed to help ensure that customers have a high-quality experience with applications built for Microsoft Lync," said Jon Morrow, senior program manager for Microsoft Lync. "Through third-party testing, Enghouse Interactive has qualified CallRex Call Recording software as a solution that will meet the interaction recording needs of Lync customers."

CallRex Call Recording provides multiple integration options for Lync environments, including both active conference-based and passive call recording methods. Active call recording is a server-side solution that does not require client-enabled software and simplifies deployments for companies with multiple sites and mixed vendor communication environments. Additionally, CallRex Call Recording offers support for Microsoft’s native audio codec, Real Time (RT) Audio.

"Enghouse Interactive is committed to continued innovation on Microsoft unified communications platforms," said Bruce Sherman, CallRex product managerfor Enghouse Interactive. "We are pleased to offer our customers and partners CallRex software as a cost-effective all-software recording solution that enhances their investment in Microsoft Lync."

CallRex Call Recording is a core component of the CallRex Quality Management Suite™, an affordable quality monitoring solution from Enghouse Interactive. Call recording, monitoring, and agent evaluation software are integral tools for companies with customer service and customer experience management initiatives.