The Global Association for Contact Center Best Practices & Networking

CALLSCRIPTER, the UK based best of breed contact centre solutions provider, has announced this week the appointment of a new Senior Executive; David Everett.

David joins CallScripter following an extensive career spanning 20 years of sales and business leadership, working for notable companies such as Genesys Telecommunications, IBM/Tivoli and Unisys. He has also worked with smaller, market leading, high growth NASDAQ quoted software and services companies, before joining the Suffolk-based CallScripter division.

With an expansive knowledge base of expertise that includes CTI, CRM and service management markets in the UK, EMEA and the US, his career path has incorporated a number of verticals including: Telco, outsourcing, finance, retail, manufacturing, general commercial and consumer entertainment.

CallScripter is already well-established within its primary market sectors, however David is keen to capitalise on this reputation and drive the business forward now to sustained higher growth. The goal is to firmly acknowledge CallScripter as the contact centre ‘front-end solution of choice’ for agents and management alike, in both the public and private sector.

A key area of focus for David will be the development and cultivating of long-term strategic alliances, whilst enhancing the CallScripter brand and cementing its position in the UK and international markets.

William Catchpole, Group Managing Director of IPPlus (CallScripter’s parent company), said: "We are thrilled to have David on board in this capacity. He is passionate about driving the CallScripter software business forward, and will be bringing a wealth of experience to the table. His knowledge, experience and contact network will be invaluable to us."

Commenting on his new role, David said: "The CallScripter team are an extremely talented, experienced and highly-motivated group of people. Their technical and business strength spans all areas required for successful customer implementations and I am keen to capitalise on this to take the business to a whole new level.

"Having our own in-house bureau contact centre is of significant competitive advantage to us as a software development company. It allows us to fully understand and constantly re-evaluate what is needed to provide market leading contact centre software and service solutions to our domestic and international markets. This coupled with a desire to maintain the highest possible levels of customer satisfaction will be imperative to the continued growth of CallScripter."

About CallScripter:
CallScripter is part of IPPlus PLC, the AIM listed business services group, whose interests include software and outsourced contact centres. Headquarters are in the UK with global partners in the USA, Australia, France, Germany and the Netherlands. CallScriper provides solutions to a client base across a wide range of industries including Outsourcers, Financial Services, Helpdesk, Telemarketing, Internet Providers, Accident Management and Charities.